July 5th, 2022 at 09:01 am

How African countries are using digitalization to improve the quality of public institutions

Digitalization is a process by which the latest technology is used to improve the public sector’s performance and meet the need of today’s citizens. All around the globe, government agencies are carrying out digital transformation projects for many reasons.

The spread of digital technologies is generating both opportunities and challenges for sustainable development. Corporate bodies and government agencies in Africa are pursuing the advantages that can be derived from digitalization.

CHALLENGES

• One of the most difficult parts of a digital transformation is that you need a perfect adjustment for the technologies.
• Besides that, the people at the institutions should be ready to adapt to the new technology.
• Also, most government institutions have a limited budget when it comes to investing in technology that ensures a successful transition.
• Again, some African public sectors have strict governmental regulations and laws that can restrict the means of carrying out a digital transformation.
• Further, a digital transformation requires the ability to hire new talents and make whole all digital-related tools, methods, strategies, and culture not only into strategies and plans but also in daily habits.
• Last but not least, many organizations in the public sector are one way or the other connected.
• Therefore, if one organization decides to go through a digital transformation, the others must do so in order to sustain their collaboration.

DIGITAL TRANSFORMATION IN GOVERNMENT

• Digitalization of the public sector in Africa is offering an efficient and transparent mode for all parties involved.
• Due to digitalization, most services do not need to rely on a phone or desk which gives the staff of the public institutions more time to focus on bigger projects.
• Also through digitalization, there is no need to spend hours in queues on hold. Services are easily accessible to citizens thereby being able to attend to other activities for the day.
• Another benefit is that the quality software used by the public sector can replace many different tasks performed by most government employees. This takes the many workloads off the employees increasing their efficiency.
• Digitalization offers governments the information they need to make data-driven decisions that benefit the public institutions, the citizens, and the community at large.
• In addition, it increases the productivity of its workers.

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