About Children Believe

Children Believe supports children around the world to overcome barriers and access education so they can be a voice for change.

The Role

Focus on sponsorship program operational activities, including following up on the implementation of programmatic aspects and child-sponsor communication quality assurance. The incumbent will assist the Program Officer in programmatic reports elaboration and maintain sponsorship of key performance indicators as expected by the organization.

Responsibility

Successful applicants will perform the following duties:

• Firstly, assist Programme Officer and Programme Manager in operational and strategic planning processes.
• Secondly, assist Program Officer and Programme Manager in overseeing programmatic implementation in the field,
• Thirdly, strengthen and maintain relations with key stakeholders such as local implementing organizations.
• Also, perform field visits to supervise projects and program implementation.
• Additionally, produce narrative and numeric reports to share with internal and external stakeholders.
• Besides that, guarantee the compliance of the child safeguarding policy in all aspects of his/her role and with local implementing partners.
• Moreover, promote at all times the child rights and protection focus.
• Furthermore, review child letters, Child Progress Reports (CPRs), Child Data Forms (CDFs), and Client Designated Gift (CDG) acknowledgments for quality and translation purposes, ensuring that the content is appropriate, for the child and sponsor information is correct, and that full translation is completed.
• Aside from that, provide regular quality assurance feedback to the Sponsorship Manager and recommend improvements for quality and accuracy.
• Last but not least, ensure inquiries and monthly reports from Toronto are forwarded to appropriate program partners.
• Lastly, follow up with programs to obtain information for urgent inquiries or to obtain further details as necessary.

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• Review monthly inquiry logs to ensure programs are responding to inquiries in a timely manner and overdue inquiries are followed up.
• Ensure all inquiries are answered completely, packaged properly, and forwarded to Toronto.
• Effectively utilize electronic communication methods such as e-mail and Skype; responding to inquiries in a timely manner.
• Ensure forms included in packages from partners are complete, quality of communication is acceptable, translation is done, child data is uploaded correctly to CHIP as well as the digital images are sent via FTP.
• Ensure digital images meet required standards and are stored in the database for future reference.
• Monitor monthly submission of correction lists from programs to ensure continuous update of child data and current status of sponsorship, i.e. children no longer receiving support are reported for substitution in a timely manner, and new children are submitted for assignment (as necessary).
• Comply with all CB policies and procedures.
• Other related duties as assigned.

Qualification and Experience

• College Degree in social science or relevant field.
• Minimum of 3 years experience working in the development field and project management with demonstrated results in Quality Assurance (QA) and Continuous Quality Improvement (CQI) initiatives; sponsorship, children´s rights approach to experience is an asset
• Strong organizational skills; able to maintain well-organized manual and electronic filing systems
• Good data analysis and reporting skills; able to read, analyze and produce narrative and numeric reports, identify issues, and assess training needs.
• Facilitation and training skills are an asset.
• Fluent in English and local language(s), both written and verbal
• Strong proofreading skills (including written grammar, sentence structure, and flow)
• Strong computer skills in Microsoft Office (intermediate Word, Excel, and Outlook; basic PowerPoint) and intermediate experience with customized databases
• Able to travel locally occasionally
• Demonstrated commitment to CB’s Christian Vision, Mission, and Values

Attributes, Traits, Behaviours:

• Respect for Diversity
• Integrity
• Professionalism
• Awareness and Sensitivity Regarding Gender Issues
• Accountability
• Creative Problem Solving
• Effective Communication
• Inclusive Collaboration
• Stakeholder Engagement
• Leading by Example

How To Apply

If you believe you have that unique combination of a not-for-profit heart combined with the skills and interest for the “Sponsorship Coordinator – Ghana Office” position, then you will want to apply for this opportunity. If you are already on Children Believe’s job posting site, click on the “Apply” button found at the bottom of this screen.

NOTE:

Applications must be submitted in English.

Women who meet the minimum requirements are highly encouraged to apply.

Children Believe is committed to diversity in the workplace and is an equal opportunity employer. Consistent with our Child Protection/Safe-Guarding Policy the successful candidate must receive clearance by a criminal record check.