January 19th, 2024 at 11:49 am
New Job Opening at First National Bank
POSITION: Sales and Service Coordinator
Purpose
Offering clients an exceptional banking experience through service delivery and product understanding.
Experience and Qualifications
- A relevant three-year industry-related degree
- One to five years of related experience.
Additional requirements.
- No referral plan has been assigned to this job.
Responsibilities
- Increase the business’s net profit.
- Deliver a great customer experience in line with the Balanced Scorecard requirements.
- Manage the transition of accounts from transactional to self-service.
- Maintaining expert knowledge of individual items, prices, application procedures, processing, and schedules to drive and meet appropriate sales goals.
- Providing an efficient administrative service by meticulous and timely planning, reporting, and updating of all relevant information.
- Adhere to governance in terms of legislative and audit standards.
- Achieve and maintain good service practices by ensuring that service operation and branding processes and procedures are followed when carrying out the activities listed in the Operation and Branding Score Card, as well as analyzing customer service recovery compliments and complaints recorded in the Service Recovery Automated Complaints System.
- Contact customers daily and address issues.
- Plan and execute campaigns effectively and on time.
- Establish criteria and benchmarks for determining effective campaign implementation.
- Track expenditures and benefits by campaign or channel.
- Maintain operational accountability throughout the entire campaign execution.
- Manage your personal development to improve your competencies.
How to Apply for this Job Opening at First National Bank
Closing Date: January 31, 2024
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