MTN Ghana Announces New Job Opportunity

MTN Ghana Announces New Job Opportunity

Job Title: Manager, Retail Experience 

Job Context

• Business with technology and platforms
• A lot of rules and a lot of ways to deal with stakeholders
• Publicly traded company
• Focus on environmental, social, and governance issues
• Implications of regionalization structure
• Performance-driven environment
• Development of a sophisticated client base (especially high-value clients)
• Diverse cultural environment
• Long-term management of a large workforce

Foundational Skills Proficiency Required

Strategic Planning & Thinking

• Look at the bigger picture of the organization and draw conclusions about how events and activities will affect it; lead the team to come up with solutions that add value and are in line with the business plans.
• Makes and carries out organization-wide policies by figuring out who the target audience is, building coalitions with the right people, and making a budget.

Critical Thinking

• Brings in new ideas that may have been tried in other places.
• Looks at situations from more than one point of view.
• Knows where they could do better and uses their imagination to solve problems.

Analytical Thinking

• Organizes, sorts, and combines the data into basic issues.
• Figure out from the information the most likely causes of the problem.
• Breaks down the information into pieces that are easier to handle.
• Figures out the likely results of analyzing the collected data.

Decision Making based on Decision Modelling

• Always acts with the highest level of honesty and integrity. Finds information gaps and makes educated guesses so that action can be taken on time.
• Deals with very complicated problems and decides if they need more analysis or if they need to make a decision quickly because of business needs.
• Has a basic understanding of how different decision models work.

Needed Qualifications and Experience

Education:

• A degree from college. Being a member of a professional group (like CIM) is a plus.

Experience:

• At least five years of experience in customer service and managing people, with at least three of those years in a supervisory role.

Competencies

Professional and technical skills:

• Know how to give good customer service.
• Know how to use all of MTN’s products and services.
• Knows a lot about how to manage sales.
• Strong financial and business knowledge
• Knowledge of how to deal with stakeholders and people
• Manages customer relationships and experiences
• Is tech-savvy
• Has strong digital skills

Skills and physical abilities:

• Be able to take care of yourself and work well with others, handle conflicts well, and take and handle responsibility.
• Energy and drive: come up with new ideas, takes the lead, focus on getting results, and keep working on improving oneself.
• Interpersonal skills, including leadership, putting the customer first, working well with others, and coaching and developing direct reports.
• Personal skills: honest, trustworthy, and moral in all dealings.
• Operating Skills: Being able to focus on plans and priorities and share information well.
• Organizational Positioning Skills: Good written and spoken communication, presentation skills, and a commitment to the organization
• Know how to handle resources

Behavioral qualities:

• Must be true to the MTN Values.
• “Can Do,” “Honesty,” “Leadership,” “Innovation,” and “Relationships.”
• Must Live the MTN Vital Behaviors of.
• Be completely honest, take full responsibility, work together, and get the job done.

Location: Accra

How to Apply for this MTN Ghana New Job

Qualified applicants should put “MTN-SALES-ADTRACK0030” in the subject line of their email and make sure that their CVs are saved with their names. Applications without a subject and CVs saved in the applicant’s name will be automatically rejected.

Applicants who are interested and qualified should send their CVs to: mtnghanarecruitment@mtn.com

Closing Date: March 22, 2023

Only those who make the shortlist will be contacted.

Also, For more Job Opportunities CLICK HERE

RECOMMENDED

• Firstly, Totalenergies Marketing Ghana Job Opportunities
• Secondly, RecTrain Services Limited Invites Job Applications
• Thirdly, Exciting Career Opportunity at World Vision
• Moreover, Food and Agriculture Organization Latest Job Postings
• Additionally, Job Vacancy at JSI Research & Training Institute
• Then, Job Opportunity at AutoShack Ghana
• Also, Catholic Relief Services Latest Job Posting
• More so, Employment Advertisement at Glovo
• Afterwards, Job Vacancies are Available at The Haven Hotel
• Finally, Beacon International School Job