April 14th, 2022 at 06:12 am
APPLY NOW || Old Mutual Latest job openings
Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
Job Title: Distribution Support – Bancassurance
Job Description
This role is responsible for co-ordinating between Old Mutual and Ecobank on all New Business On-Boarding, Claims, Surrender/ Withdrawal and Customer Complaints from Ecobank branches. The role utilizes knowledge of Old Mutual’s policy administration / product / process to resolve technical and complex problems, usually in support of administrative queries / issues. The incumbent is individually accountable for achieving results through own efforts and others.
Duties
- This role functions as a subject matter expert in a specific field of policy administration / product / process.
- Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.
- Often acts as a consultant with decision making of operational and or tactical importance (premium collections for new and existing policies, claims administration, customer retention etc).
- This role functions as a coordinator with all Ecobank branches and shares report on all new business submissions.
- This role functions as a coordinator with Ecobank on premium deductions for new and existing business.
- Could act as an expert resource on major projects or could be accountable for the delivery of projects within the Business Unit.
- This role functions as a coordinator with Ecobank to facilitate the processing of claims, surrender/withdrawals and customer complaints.
- May act as a coach for Ecobank Specialist Staff on policy administration and Life Insurance in general.
- Provides strong support role to the Old Mutual BU Executive.
- Build key relationships with branch operations teams.
- Participates in channel distribution support roles at Old Mutual.
Key Result Areas
Client Service Delivery
- Engages regularly with Ecobank branches to address service related concerns as to strengthen existing relationships.
- Takes responsibility for the delivery of superior service to clients
Personal Effectiveness
- Accountable for service delivery through own efforts.
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
- Makes increased contributions by broadening individual skills.
- Collaborates effectively with others to achieve personal results.
- Accepts and lives the company values.
Relationship Building
- Manages relationship with the Ecobank BU and Ecobank branches to improve operational efficiency.
Quality Assurance
- Performs quality checks on own work
- Adheres to service and quality standards.
Sales Support /Sales Productivity
- Takes responsibility of supporting field sales team to achieve BU sales targets
Competencies
- Innovation
- Leadership
- Technical Knowledge
- Execution
- Decision Making
- Initiating Action
- Information Monitoring
- Distribution Support (Reporting, Productivity Management and Relationship Management with Partners)
Qualifications & Experience Required
- A minimum of a Bachelors Degree from an accredited Tertiary institution.
- At least 3 years working experience in a similar role would be an added advantage.
- Excellent MS Office Suite skills.
- Strong Relationship Management skills.
Method of Application
Click here to read more and apply
Closing Date : 20th April. 2022
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