Job Title: Support & Services Executive

RESPONSIBILITIES:

• Firstly, Implementation and post implementation support both at site and remotely from office
• Secondly, Readying implementation data pre-requisites, creating implementation blue prints as per project orders and adherence to process during implementation and training sessions
• Thirdly, Implementation of PMS applications and conducting training sessions to customers
• Moreover, To record and classify received incidents and undertake immediate effort towards its closure
• Additionally, To log all incident/service requests, categorize and allocate categories/ classifications
• More so, Follow SOPs in handling incidents raised and ensure an escalation or closure
• Furthermore, Accurately manage crisis escalation and transfer calls/tasks to other teams as appropriate
• Then, Respond to technology support issues at a moment’s notice and be on-call as needed.
• Also, Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product. Performs miscellaneous job-related duties as assigned by the supervisors and management.
• Thereafter, Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Afterwards, Improves quality service by recommending improved processes; identifying new product and service applications.
• Finally, Understanding of technical terminologies. Ability to ask open-ended questions and uncover information. Ability to work as part of a team. Well organized, meticulous attention to detail with ability to multi-task. Proficient attention to detail

REQUIREMENTS:

• Excellent Verbal and Written Communication Skills
• Excellent presentation and technical writing skills
• Strong customer-focus and problem-solving skills
• Skills in planning, organizing and adapting within a multi-tasking environment
• Able to work independently and under pressure
• Having good knowledge of a product depending on the service area
• Able to identify trouble spots and excellent problem-solving skills
• Good team player
• Able to learn new and evolving technologies
• Excellent time management skills and customer service skills
• Knowledge of IoT and Windows range of application
• Having knowledge of remote connectivity tools (AnyDesk, TeamViewer, RDP, LogMeIn etc.)
• Bachelor’s Degree or Equivalent educational qualifications
• Multi-linguistic skills
• Hospitality Domain knowledge preferred
• Knowledge in SQL preferred

EXPERIENCE IF ANY:

• Experience in Hotel industry (Hotel IT, Front Office)
• Experience in Technical Support Center
• Experience in handling ERP solutions or Interfaces

How to Apply for IDS NEXT Business Solutions Pvt Ltd Job Vacancy

Please drop your resume to hr@idsnext.com

Closing Date: 31st October 2022

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