Absa Bank Calls For Job Applications
POSITION: Prestige Manager
With over a century of rich history, Absa Bank is proud of its strong position as a local bank that combines regional and international expertise. Joining our family means becoming part of an exciting growth journey where you can help shape our future as a proudly African institution.
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Job Summary
We are looking for a dynamic leader to drive exceptional retail performance at our branch. You will be responsible for the overall branch performance, ensuring we hit specific sales, service, and operational targets.
Duties and Responsibilities
Providing Powerful Leadership (50% Time Allocation)
- Build and motivate a high-performing team committed to collective success.
- Develop team members to reach their full potential while coaching them on their strengths and areas for development.
- Ensure daily attendance management adheres to BARAF procedures.
- Address poor performance and manage disciplinary or grievance issues in line with established protocols.
- Collaborate with HPS to set ambitious performance objectives and provide regular, constructive feedback on progress.
- Be a daily role model by leading with passion and enthusiasm, fostering an environment that embraces change.
- Create a culture of individual ownership and encourage the team to challenge the status quo.
- Pursue your own development to enhance your effectiveness, acknowledging both strengths and areas for growth.
- Oversee the management of the vault, branch cash supplies, and cash repatriation.
- Ensure that the Magnificent 7 Criteria are met through effective suite management.
- Assist in remote and manual authorizations for efficient counter services.
- Lead promotional launches as appropriate.
Driving and Business Direction (50% Time Allocation)
- Communicate the Absa Bank Ghana mission, brand, and strategy to your team.
- Plan and implement the retail strategy for the branch using a balanced scorecard approach, focusing on:
- Employee satisfaction
- Customer experience
- Sales growth and income contribution
- Cost performance
- Risk and operational management
- Collaborate with the team to achieve sales and service targets through in-branch and business development activities, providing constructive feedback.
- Engage in change management initiatives as required.
- Implement and monitor operational risk management guidelines, working closely with the Operational Rigour Coordinator to identify and address any weaknesses.
- Ensure promotional materials are properly displayed, monitor stock levels, and provide feedback to the Merchandising Coordinator. Brief staff on launches and regularly review sales performance.
- Maintain the physical security and appearance of the Premier Suite while ensuring the safety of both staff and customers.
- Handle branch complaints and escalate to the Complaints Champion as necessary.
Education and Experience Required
- Graduate-level education is required.
- Proven initiative in resolving customer queries and problems.
- Ability to serve customers efficiently.
Knowledge & Skills
- In-depth knowledge of the full range of Absa Bank Ghana’s retail products and services, along with an overview of corporate and small business services.
- Strong understanding of technical support systems.
- Familiarity with retail network business processes and operational procedures, including audit requirements.
- Good grasp of Absa Bank Ghana’s risk policies.
- Awareness of retail strategies, operating structures, and interfaces.
- Knowledge of people policies and procedures.
- Understanding of the local competitive market landscape.
Competencies
- People Management
- Communication and Presentation
- Business Awareness
- Business Management
- Performance Management
- Resource Management
- Relationship Management
- Team Building
- PC Skills
- Planning
Education
- Bachelor’s Degrees and Advanced Diplomas in Accounting, along with National Diplomas and Advanced Certificates in Accounting are required.
Embark on a fulfilling career with Absa Bank where your contributions will help shape a dynamic future.
How to Apply for this Absa Bank Job
Closing Date: January 31, 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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