January 11th, 2023 at 09:55 am
New Job Announcement at URC
ROLE: Health Care Quality Improvement/Management Consultant
URC helps countries and local players create, implement, and sustain science-driven, scalable solutions. URC, founded in 1965, provides technical assistance to governments, communities, and service providers to enhance health and social systems.
We strive to increase access and quality of services for maternal, neonatal, child, and adolescent health; global health security and infectious diseases, including HIV/AIDS, TB, and malaria; reproductive health and family planning; nutrition; and water, sanitation, and hygiene. By emphasizing:
Overview:
URC runs USAID’s Q4H Activity. The Activity strengthens Ghana’s institutional ability to promote and monitor high-quality public and private health services. This four-year Activity helps the GoG and other commercial and public sector Actors, including recipients (civil society) and providers, sustainably improve health service delivery to improve health outcomes in Ghana. Thus, the Activity will assist the MOH in reviewing and revising the NHQS 2017-2021.
In 2016, the MOH and its partners created and approved the NHQS. The NHQS 2017-2021 sought to safeguard the public and improve health services in 2016. Improve population health outcomes in NHQS priority areas
- Develop a coordinated quality health care system for planning, controlling, and improving quality, including better data use for decision making.
- Responding to patient and community health needs and ambitions improves the client experience.
The NHQS 2017-2021 prioritizes seven important interventions:
- Establish quality structures at all health system levels (national, regional, district) to lead planning, control/assurance, and improvement. QGS.
- Create a nationwide data reporting and use policy for health workers and agencies.
- Improve patient safety, client satisfaction, and community/patient/staff/student participation in quality governance.
- Improve quality culture in health workers/staff/students by teaching them in clinical skills, QI methodologies, and job descriptions with quality-related performance indicators. Pre- and in-service QI training.
- Create a “joy at work” atmosphere to enable health workers/staff/students to continuously give safe and high-quality care through critical inputs, incentives, recognition, and reward (staff safety).
- League tables evaluating similar facilities and agencies, including awards at yearly quality conferences involving patients, communities, and providers, increase openness (exhibit improvement initiatives).
- Improve SS and monitoring throughout all MOH directorates, sector agencies, HTIs, and service delivery sites in public, private, and teaching hospitals at all levels, including traditional medicine practice.
Since implementing the NHQS strategy in 2017, the MOH has worked with key Actors to strengthen the leadership and governance of quality improvement/management (QI/QM) structures and processes throughout the public and private sectors at the national, regional, and district levels. The National Quality Technical Committee (NQTC) of MOH Agencies supports the NQHS.
The NQTC meets quarterly to support facility-based QM teams in the public, quasi-government, and commercial sectors at the national, regional, and district levels. The MOH and key Actors have achieved several NHQS targets, however, there are still issues to resolve. The MOH and key actors recently began evaluating NHQS implementation.
Responsibilities:
The Q4H Activity is seeking an experienced Health Care Quality Improvement/Management consultant to guide and work with the local MOH Review Team to review the NHQS 2017-2021 and propose strategies and activities to drive QI/QM and leadership systems at all levels of care to protect the public and improve care quality.
The consultant will help the Q4H Activity connect and use the following 10 levers to progress the NHQS’s seven priorities. (Note: In many circumstances, MOH Agencies and other important Actors may be using these levers but have not related these efforts to NHQS alignment.)
- Person-centered: Quality lifetime experience (combining physical and behavioral health with health-related social requirements), addressing access and barriers, and closing gaps to assist individuals to achieve the greatest possible outcomes.
- Health Information Technology: Standardized, shared, and interoperable electronic data promotes care coordination and communication. Interoperable digital health data facilitates continuous learning in healthcare systems and gives individuals access to their data for informed decision-making, referrals, and community planning.
- Workforce Development: Training the next generation of health care professionals and supporting lifetime learning for practitioners.
Healthcare blunders still kill and injure. Safety, quality improvement, payment, and certification programs make purchasers and providers accountable to keep people safe. - Foster Engagement: Individuals, their families, caregivers, health care providers, and payers have access to understandable and meaningful health care data, including preferences and health-related social needs, and culturally and linguistically appropriate individual care plans to help them make informed care decisions.
- Evaluation: Plan and provider performance feedback improves care.
Learning and Technical Assistance: Create learning environments with training, resources, tools, and guidance to help organizations improve quality. Promote healthcare quality improvement innovation and rapid adoption across provider networks, communities, and new payments and policies. - Strengthen Resiliency: Metrics, quality assurance and improvement programs, conditions of participation, and other actions that evaluate and promote the ability of healthcare systems and providers to adapt to a changing healthcare ecosystem and future emergencies or challenges.
- Aligning: To improve value, and align performance metrics, quality improvement efforts, programs, policy, and payment across public, quasi-government, and private sectors in a seamless, coordinated, and transparent manner.
- Health Equity, Gender Equity, and Social Inclusion: To ensure fair access and care, address health system inequities and injustices within and across contexts.
The consultant will work with the MOH Review Team and other stakeholders to:
- Phase 1: Literature review, situational analysis, and agenda-setting
- Develop and implement a method for completing the task, including a desktop assessment of current materials such the NHQS 2017–2021 evaluation report to identify NHQS deficiencies and create a review agenda.
- Support MOH Review Team orientation on assignment strategy. The session should cover assessment, tools, and related topics.
- Support key Actor consultations to make the exercise inclusive.
- Support the Review Team’s assignment strategy orientation.
- Phase 2: Help the MOH Review Team create and implement the NHQS review agenda.
- Help the Review Team write strategic plan sections.
- Help review and combine thematic group submissions.
- Support a new strategy validation meeting.
- Help formatting the draft strategic plan.
Deliverables:
Phase 1:
- Analyzed NHQS implementation scenario.
- The TA will write a full report on how the exercise will be done within two weeks. The report will include a schedule for associated actions.
- Key actor meeting report.
Phase 2:
- Report to stakeholders on findings
- NHQS draft review
- NHQS final review.
- Final Activity Report
Required Experience and Qualifications:
- Public health or associated master’s degree.
- Minimum five years in health care management.
- Experience in health system strengthening, patient safety, or quality of treatment,
- Supporting and leading comparable activities, especially in Africa.
- Knowledge of USAID and US Government policies and procedures.
- Experience analyzing and supporting strategic patient safety/quality care documents.
- Patient safety, quality, and integrated people-centered health services expertise.
- English writing and speaking skills, especially report writing.
- Good facilitation, negotiation, lobbying, and coordination across interdisciplinary teams and ability to communicate policy, organizational, and process change agenda
- Excellent communication, presentation, and analysis.
- Ability to handle various tasks, tight deadlines, and high pressure.
How to Apply for this New Job Announcement at URC
Deadline: 9th February 2023.
Only shortlisted applicants would be contacted.
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