Latest Job Posting at Epiroc Ghana
POSITION: Regional Automation and Digital Support Lead
Epiroc is an international corporation with a presence in 150 countries that uses creative technology to create and provide safe and cutting-edge equipment, such as drilling machinery and construction tools, for use in surface and underground mining. It also provides world-class after-sales support and solutions for automation, digitization, and electrification.
Life at Epiroc
By joining our team, you will be part of a community of informed and helpful colleagues who uphold our key values of cooperation, commitment, and innovation.
The mining and construction sectors offer distinct and exciting difficulties that are not found in other businesses.
Our culture is defined by a focus on work-life balance, professional development, global professional possibilities, and an exceptional benefits package.
Mission
The lead in supporting new automation projects and other digital product installations, as well as assisting our marketing team in growing the automation company.
Main Tasks and Responsibilities
- Engineering and project assistance for field installations
- Automation (Line of Sight, Tele Remote, etc.) and digitization initiatives are being planned and implemented.
- On-site technical commissioning and troubleshooting for installed systems.
- All installations are monitored remotely on a regular basis to ensure their system health and performance.
- Help customer maintenance professionals create tickets when they request assistance.
- Fault analysis (and subsequent prioritization) and data collection for escalation to the global support staff.
- Facilitate on-site deployment of software updates, upgrades, and/or system configurations.
- Work with the customer’s technical teams to help them extract the most value from our solutions, which includes facilitating change management and technology acceptance at the operational level.
- Engage clients through ongoing discussions (planned and impromptu) to inform them about new functionalities in the product offering.
- Collaborate and interact with all other internal relationship management organizations to enhance the customer experience.
- Document consumer comments (for sharing with the R&D team), specifically about system functioning, operation, and maintenance.
- Aim to quickly and precisely detect known and unknown unsolved product issues and engage global support teams.
- Developing educational materials and providing on-site training.
- Support the regional automation industry’s growth.
- Lastly, perform any additional duties that may be required to guarantee the company’s successful functioning. Perform any additional duties that may be required to guarantee the company’s successful functioning.
Competence, Skills, and Experience
- Master’s or bachelor’s degree in electrical/electronic engineering or mechatronics engineering.
- Minimum of 5 years of expertise with mining machine automation.
- Linux Terminal familiarity is required.
- Experience with communication systems.
- Familiarity with sophisticated industrial equipment.
- Experience assisting customers with sophisticated software-related difficulties.
- Experience with the mining industry
- The personality characteristics required for this function
- Strong knowledge of mining automation systems.
- Good understanding of radio and network systems.
- A good understanding of the benefits of mine automation and digitalization.
- Good internal and external communication abilities, as well as a willingness to build solid relationships with various stakeholders.
- Strong Customer Care emphasis, with a strong drive to deliver best-practice solutions for our clients alongside them.
- A highly motivated, energetic, and results-oriented individual.
Why should applicants choose to work in this position and department?
To be a member of a team that is leaving a legacy in the West African mining industry with our groundbreaking intelligence solutions.
Epiroc is committed to preserving your privacy and fostering a diverse and inclusive workplace. To avoid any potential unconscious prejudice, please remove any personally identifiable information from your application, such as a photo, ID number, address, or date of birth.
It all begins with individuals. The world requires metals and minerals for the energy revolution, and our cities and infrastructure must be expanded to accommodate a growing population. To succeed, we need to accelerate the transition to more sustainable mining and building businesses. Epiroc is accelerating this transformation alongside clients and business partners in over 150 countries by developing and delivering innovative and safe equipment, digital solutions, and after-market support.
Every new thinker is welcome. We are searching for those who want to learn, progress, and dare to think differently. Epiroc attracts, develops, and retains diverse people while prioritizing authenticity and unique perspectives, which fuels our culture of creativity. We promote an inclusive culture in which diversity is not only a goal but an integral element of our beliefs and style of working. This is how we conduct business for a sustainable future. Learn more at www.epiroc.com.
How to Apply for this Job Posting at Epiroc Ghana
Closing Date: November 28, 2024
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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