Delta Arena Manufacturing Invites Job Applications
POSITION: Help Desk Officer
Job Description.
- Always maintain a positive, compassionate, and professional attitude toward consumers.
- Responding quickly to consumer inquiries.
- Communicating with clients via several channels.
- Addressing and resolving client problems.
- Understand our products inside and out so you can answer inquiries.
- Process orders, paperwork, applications, and requests.
- Keeping track of customer interactions, transactions, feedback, and complaints.
- Communicating and collaborating with colleagues as needed.
- Providing feedback on the effectiveness of the customer service procedure.
- Overseeing a team of junior customer service professionals.
- Ensure customer happiness and offer expert customer support.
Qualifications & Experience
- The ability to remain calm when dealing with stressed or irate customers.
- Comfortable with computers.
- Previous experience working in customer service.
- Bachelor’s degree in computer science, information technology, or a related profession.
- 3+ years of experience as a support desk professional.
- Advanced understanding of computer hardware systems, such as circuit boards, memory modules, and CPUs.
- Understanding of computer software systems, such as databases, office applications, and operating systems.
- Excellent analytic and diagnostic skills.
- Advanced understanding of help desk software and remote access systems.
- High-level communication skills.
- Ability to troubleshoot complex hardware and software problems.
- Patience and understanding.
Location: Accra.
How to Apply for this Delta Arena Manufacturing Job
All CVs should be sent via: deltaarenamanufacturing@gmail.com, with the position as the topic of the email.
Closing Date: March 14, 2024.
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