Delram Ventures Calls For Job Applications
Job Title: Call Agents
Delram Ventures is looking for call agents with strong communication skills and interpersonal ties.
Responsibilities:
- Answering or making phone calls to clients in order to learn about and answer their wants, complaints, or other concerns regarding products or services.
- Responding to calls quickly and accurately, presenting potential solutions, and making clients feel supported and valued.
- As needed, engaging in active listening with callers, confirming or clarifying information, and diffusing irate clients.
- Building trusting and reliable connections with clients and other call center staff members.
- Using software, databases, scripts, and tools correctly.
- Understanding call center KPIs and attempting to match or surpass them while providing outstanding consistent customer service.
- Making sales or recommendations for products or services that may better meet the needs of the client.
- Participating in training and other learning opportunities to broaden one’s understanding of the firm and role.
- All company policies and procedures must be followed.
Requirements
- A high school diploma or its equivalent is required.
- A higher level of education or experience may be recommended.
- Excellent customer service, active listening, verbal and written communication skills, and a professional phone voice are required.
- Knowledge of the company’s products, services, and policies.
- Computer proficiency, particularly with CRM applications, and excellent typing abilities are required.
- The ability to probe and defuse stressful situations.
- Excellent time management and decision-making abilities.
- Accountability and adaptability.
- Fluency in several languages may be required.
How to Apply for this Delram Ventures Job
Submit your CV to amabaah@gmail.com
Closing Date: 28th September 2023
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