New Job Announcement at Unilever Ghana
POSITION: Customer Experience Specialist
Unilever is a company that helps 3. 4 billion people in more than 190 countries every day, making a positive difference in the world. We work with popular brands that make people’s lives better and help the communities we are part of. We are motivated by our goal: to make sustainable living normal. Furthermore, we believe that doing business the right way leads to better results. The most important part of what we do is our people. We believe that when they work with a clear goal, we can build a better company and a better world.
At Unilever, your career will be a special experience in a friendly, team-oriented, and adaptable workplace. We don’t think there’s just one way that works for everyone. Instead, we will give you the tools to help you create your own future.
CATEGORY/FUNCTION INTRODUCTION
Customer Operations makes sure our products are available online and in stores so that customers have a great experience. The department connects the needs for products and services within the organization using digital tools. It helps predict what is needed, keeps inventory in check, improves customer service, lowers shipping costs, and streamlines the process from taking orders to receiving payment.
Job Purpose
Unilever is a company where you can make a difference through your work, helping to create a better business and a better world.
The main goal of this job is to keep customers happy by talking to them and working together with them. This involves checking how they feel about everything from placing their order to receiving it and returning it. The purpose of this job is to watch and gather information that can help improve rules for both the company and its customers. This will make processes more efficient and focused on saving money, improving service, and managing cash better. It also involves helping people find jobs.
The job is to make sure we meet customer service standards and goals, like how quickly we fill orders, how often we get things done right, and other important measures that help us work better for both our customers and the company. CX specialists work to improve automation and help carry out joint business plans by making processes smoother and more efficient.
Main Responsibilities
- Contact person for any problems in supply chain operations so that we can take focused actions.
- Take care of the connections with important leaders at the customer’s company and also with our own CD Teams.
- Better customer service numbers and goals (like how quickly we send out items, overtime hours, and fewer claims).
- Make customer accounts and handle changes in Creta.
- Better teamwork with customers by having different meetings, like weekly meetings and joint business planning sessions.
- Make sure all customer interactions in Ghana for the Order to Cash process (like orders, deliveries, returns, and issues with payments) are handled in one place. Address any problems to meet our service goals and ensure we receive payments on time.
- Improving how we handle customer-related tasks like delivery routes and ordering habits by taking the lead on projects and working with customers and team members to make things better.
- Carrying out plans to make logistics work better and save money, pointing out areas that can be improved.
- Giving the customer information about how well things are running based on data analysis and suggesting new rules or changes to existing rules. This includes sharing these findings in different group meetings.
- Handling recalls (helping with shipping communication, keeping track of amounts and costs).
- Change alerts (updates and messages to customers) about things like prices or product details.
Experience and Qualifications Required
- Relevant Tertiary Education or useful work experience.
Skills Required
- Managing people who have an interest in a project or business.
- Analytical skills
- Communication skills
- People Management
Unilever is a company that values fairness, inclusion, and diversity. We believe these values help us succeed in business and make a positive impact on our employees, customers, partners, and communities every day. We think having different types of people working together helps us grow and encourages everyone to feel included in the company. At Unilever, we want everyone to bring their true selves to work, including you. If you need any help or special assistance, please let us know when you apply so we can support you during the hiring process.
How to Apply for this New Job at Unilever Ghana
Closing Date: January 27, 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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