Operations Manager

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Job Description

JOB ROLE

  • In consultation with the Head of Operations, will Strategically plan, direct, and oversee all banking operations and ensure optimal service delivery in terms of processing deadlines and quality of service;
  • Review all operational processes are regularly reviewed to maintain efficiency and effectiveness;
  • Periodically examines current business processes & policies and introduce necessary changes;
  • Manages all contract relationships with service providers;
  • Implementation of short and long term plans for service delivery;
  • Ensures succession planning/ business continuity; Develops a business continuity plan and disaster recovery plan;
  • Ensures prudent controls and timely, accurate and efficient information flows;
  • Implementation of policies and procedures related to Operations;
  • Evaluate results of overall operations regularly and make suggestions for improvements;
  • Coaches, develop, and effectively monitors operations staff at the branch level;
  • Ensure key performance indicators, key risk indicators, and key control systems are monitored and updated on a monthly basis to provide assurance on the quality and robustness of controls;
  • Ensures that operations are carried out in compliance with regulations;
  • Implements the plan for new outlets in line with the company’s overall strategic plan;
  • Provides operational reports and updates to the Head of Operation as required;
  • Performs other duties that be assigned from time to time.

Required Skills or Experience

  • University Degree in economics, accounting or business administration and
    at least 5 years of experience in managing microfinance operations in a “bank” setting or regulated environment

SPECIAL / PERSONAL ABILITIES

  • Determined personality with initiative, perseverance, and the ability to motivate and manage a team
  • Capability and willingness to take responsibility and highly developed sense of rectitude
  • Extensive experience in the operational business
  • Good knowledge of economic and financial topics
  • Be a good trainer, facilitator, mentor, and coach
  • Very good communication skills

HOW TO APPLY

CVs should be sent by email to [email protected]

CLOSING DATE: December 30, 2021

NOTE:

UNDER NO CIRCUMSTANCE SHOULD AN APPLICANT PAY MONEY TO ANYONE IN GETTING A JOB WE HAVE PUBLISHED 

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