September 15th, 2022 at 10:55 am
Associate Manager – Service Delivery Job At Sutherland
Job Description
In the context of this role, individuals may be exposed to potentially disturbing content and will need a level of resilience and maturity. This role is key to caring for employees’ safety and well-being and ensuring that they have the support and resources needed to execute the responsibilities of their roles.
RESPONSIBILITIES
- Daily management of content moderation operations, SLAs, and Quality
- Recruit, train, coach, and manage a team of content moderators
- Communicate content safety guidelines and best practices to the moderation team
- Responsible for developing a culture within the team in which mental health and wellbeing are considered as important as program performance and quality
- Liaise with the Wellness Coach to ensure team members’ well-being
- High affinity and cultural awareness of political/social situation in relevant market/region
- Work closely with SMEs and senior team members to ensure quality and timeliness are maintained
- Frequently review social media to provide input to develop, maintain
Skills And Experience
- Great communication and interpersonal interaction skills.
- Attention to detail is essential to ensure the quality of work execution
- Ability to work in multiple tools/web browser windows simultaneously
- People leadership and good relationship skills
- Ability to coach and guide team members and colleagues
- Resilience and positive mindset, good self-awareness, and awareness of signs of stress with others
- Strong metric management skills
- People management skills
- Strong read and writing skills in English are a must
- The ability to reason and analytical skills in diverse situations
- Awareness of current events with a great sense of social issues
HOW TO APPLY?
CLOSING DATE OF APPLICATION
The closing date of the application is September 30, 2022.
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