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Associate Manager – Service Delivery Job At Sutherland


Associate Manager – Service Delivery Job At Sutherland

Job Description

In the context of this role, individuals may be exposed to potentially disturbing content and will need a level of resilience and maturity. This role is key to caring for employees’ safety and well-being and ensuring that they have the support and resources needed to execute the responsibilities of their roles.

RESPONSIBILITIES

  • Daily management of content moderation operations, SLAs, and Quality
  • Recruit, train, coach, and manage a team of content moderators
  • Communicate content safety guidelines and best practices to the moderation team
  • Responsible for developing a culture within the team in which mental health and wellbeing are considered as important as program performance and quality
  • Liaise with the Wellness Coach to ensure team members’ well-being
  • High affinity and cultural awareness of political/social situation in relevant market/region
  • Work closely with SMEs and senior team members to ensure quality and timeliness are maintained
  • Frequently review social media to provide input to develop, maintain
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Skills And Experience

  • Great communication and interpersonal interaction skills.
  • Attention to detail is essential to ensure the quality of work execution
  • Ability to work in multiple tools/web browser windows simultaneously
  • People leadership and good relationship skills
  • Ability to coach and guide team members and colleagues
  • Resilience and positive mindset, good self-awareness, and awareness of signs of stress with others
  • Strong metric management skills
  • People management skills
  • Strong read and writing skills in English are a must
  • The ability to reason and analytical skills in diverse situations
  • Awareness of current events with a great sense of social issues

HOW TO APPLY?

CLICK HERE TO APPLY ONLINE

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CLOSING DATE OF APPLICATION

The closing date of the application is September 30, 2022.

For more Job Opportunities CLICK HERE 

OTHER JOBS AVAILABLE

NOTE:

UNDER NO CIRCUMSTANCE SHOULD AN APPLICANT PAY MONEY TO ANYONE IN GETTING A JOB WE HAVE PUBLISHED 

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