New Job Vacancy at CFAO Mobility Ghana
POSITION: Aftersales Manager
Job Description:
CFAO Mobility Ghana is seeking an energetic and results-focused Aftersales Manager. In this job, you will manage the services provided after selling different high-quality equipment like trucks, buses, handling machines, construction machines, and tires. This is a great chance to work with a top company in the equipment industry and help make customers happy, improve operations, and grow the business.
Main tasks
- Strategy Development and Implementation: Work with the Operations Director to create and put into action the aftersales plan that matches CFAO Mobility’s overall objectives.
- Team Management: Guide and encourage the Parts and Service teams to reach their goals while creating a culture of always getting better.
- Business Growth: Increase sales, make more profit, and keep customers happy by offering better after-sales services, improving parts sales, and providing high-quality services.
- Performance Monitoring: Keep an eye on important numbers like sales of parts and services, profit margins, customer happiness, and how well the operations are running.
- Budget and Cost Management: Create and handle the yearly budget for the aftersales department, making sure to control costs and use resources wisely.
- Customer Relationship Management: Create strong, long-lasting connections with customers by offering personalized support after their purchase and providing great service.
- Buying and managing supplies: Make sure we buy spare parts correctly and keep enough in stock, following CFAO and OEM rules about price, quality, and amount.
- Training and Development: Find out what the aftersales team needs to learn and work with HR to create training programs that improve their skills and performance.
- Compliance & Quality Assurance: Make sure we follow our rules, safety guidelines, and quality standards to provide great service and keep our customers happy.
- Always Getting Better: Start programs like KAIZEN and ANZEN to create a habit of always improving in the aftersales team.
Required profile
- Education: A degree in Mechanical Engineering, Industrial Maintenance, or something similar. An MBA or Master’s degree in Strategy,
- Operations Management or Finance is very valuable.
- Experience: You should have at least 7 years of experience in a management role related to aftersales, ideally in the equipment or automotive field. You need to show that you have successfully led teams and helped the business grow.
Skills and Abilities:
- Good at leading and managing teams, and can encourage and motivate different groups of people.
- Great at understanding information, solving problems, and making choices.
- Skilled at using technology to improve how customer service works.
- Good knowledge of managing money and making budgets.
- Great skills in talking to people, making deals, and getting along with others.
- The ability to adjust to new situations and guide groups during changes in the organization.
- A mindset that puts customers first and loves providing great service.
- Skill in using Microsoft 365 and other useful software.
Why Should You Join CFAO Mobility Ghana.
At CFAO Mobility Ghana, we focus on creating new ideas and making a place where people can grow and succeed. As a member of a large global company, you will have the opportunity to make a big difference in our business while working with some of the best brands in the industry. You will work with a team that cares about teamwork, coming up with new ideas, making customers happy, and doing things well.
How to Apply for this Job Vacancy at CFAO Mobility Ghana
Closing Date: January 31, 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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