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January 29th, 2024 at 02:34 am
New Job Opening at Mastercard Foundation
ROLE: Technical Support Analyst (6-month contract)
The Mastercard Foundation envisions a society in which everyone has the chance to study and flourish. Through its Young Africa Works strategy and Canadian EleV initiative, the Foundation collaborates with partners to ensure that millions of young people, particularly young women, have access to quality education, financial services, and dignified employment. The Mastercard Foundation was founded in 2006 as a result of Mastercard’s generosity after becoming a public business. The Foundation operates independently, with its own Board of Directors and CEO.
WORK AT THE FOUNDATION
We are now in an exciting era at the Mastercard Foundation as we ramp up the implementation of the Young Africa Works plan, which aims to enable 30 million young people across Africa to find dignified and fulfilling work.
To make the Foundation more accessible to our partners and program participants, we have built offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria, and Uganda. These offices provide substantial in-country assistance for the Young Africa Works initiative. We work with governments, the private sector, educators, and other funders to improve the quality of education and vocational training, prepare young people for the workforce, increase access to financial services for entrepreneurs and small businesses, and connect jobseekers with meaningful employment opportunities.
Our ideals serve as guiding principles, transcending and outweighing all other factors. We sincerely urge you to apply your innovative ideas, curiosity, and knowledge to your job.
THE OPPORTUNITY
The Technical Support Analyst will report to the Lead, Technology, and will be in charge of addressing technical difficulties for workers as well as assisting with the upkeep of the Foundation’s technological systems.
WAYS TO CONTRIBUTE
- Provide end-to-end support for the Foundation’s technological tools by responding to and resolving incoming support inquiries, diagnosing technical issues, executing upgrades and configuration changes, and escalating to other departments as needed.
- Monitor IT services to ensure consistent, reliable, and secure delivery, as well as keep an error record and a list of user-reported issues.
- Provide end-users with assistance and continuing training on typical difficulties.
- Interact with local vendors as needed to help fix technical concerns.
- Onboard, monitor, and deactivate Foundation staff personal IT equipment (for example, supporting training, user guideline compliance, equipment performance management, account closure, and so on); drive planned equipment updates.
- Perform frequent maintenance on network-connected devices to ensure network integrity.
- Provide a unique online user experience by supporting SaaS systems with maintenance, troubleshooting, and technical support.
Requirements
- Bachelor’s degree, diploma, or certificate in IT-related subjects.
- Minimum of 5 years’ experience servicing end users, applications, and hardware.
- Practical hands-on experience with workstations, printers, cellphones, and audiovisual equipment.
- Possesses intermediate network and infrastructure skills, as well as the ability to swiftly learn new technologies.
- Excellent problem-solving skills, including analytic and troubleshooting abilities.
- Understands how emerging technologies and service providers can be used to enhance current systems and/or increase operational efficiency.
- A solid understanding of the following technologies: Windows, Office 365, cloud environments, and Azure Active Directory.
- Fluent in English and the local language(s).
- Results-driven and motivated by a desire for performance excellence and a sense of urgency; has a proactive and’self-starter mindset.
- Able to go internationally up to 10% of the time.
- Flexible, capable of handling a variety of job responsibilities and shifting priorities.
- Proven verbal, written, and presentation abilities, including the ability to convey information to a diverse range of stakeholders across cultures and reduce complex facts and data into understandable conversation and written pieces
- Professional maturity, sensitivity to diverse cultures, and absolute honesty are qualities that characterize the Foundation’s core values.
- You are committed to the Mastercard Foundation’s principles and vision.
How to Apply for this New Job Opening at Mastercard Foundation
Closing Date: February 23, 2024
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