MTN Ghana Latest Job Recruitment
POSITION: Senior Specialist – IN & VAS Operations
Job Overview
Advise, supply, and implement technical guidance and solutions for all IN & VAS platforms while ensuring the necessary availability standards for all services and platforms within the ecosystems.
- Internet Billing System (IBS)
- Supplemental Services (SS)
- Communication Platform (SMSC/USSDGW)
- Business Assistance Systems (BAS)
Job Context
- Rapidly evolving and fiercely competitive telecommunications and ICT sector
- Advancing technology age
- Environment with multiple regulations
- Prioritization of environmental, social, and governance factors
- Implication of regionalization structure
- Global setting – Technology Group optimal practices
- Ongoing Infrastructure development
- Results-oriented atmosphere
- Varied cultural setting
- Collaborations
Job Role
- Collaborate closely with cross-functional teams for the creation and execution of any new service.
- Guarantee appropriate management of all external nodes and content suppliers.
- Organize and support the collaboration with external vendors
- Offer specialized guidance on platforms and solutions
- Evaluate and assess current solutions and offer suggestions for improvement and effectiveness.
- Collaborate with and assist the managed services provider while ensuring adequate KPI tracking.
- Facilitate knowledge sharing with the IN and VAS Team
- Suggest methods to minimize IN and VAS complaints and shorten resolution times through process enhancement and data analysis.
- Verify that IN and VAS system access security adheres to internal IT policies.
- Guarantee compliance with the Correct Change Management Process and record all completed tasks.
- Contribute suggestions for enhancing the Operation & Maintenance procedures of the IN and VAS systems.
- Develop and create all necessary processes and procedures related to the tasks carried out by the section both internally and externally.
- Examine daily, weekly, and monthly reports and dashboards (including Activity, Performance, KPIs, Statistics, and Marketing reports, etc.) and offer expert advice and insights to IT management.
- Guarantee effective functioning, oversight, and enhancement of the services associated with the IN and VAS platforms.
- Track the performance and accessibility of the IN and VAS systems.
- Oversee and evaluate daily system inspections and take appropriate actions as needed.
- Help manage emergencies on the IN and VAS Systems.
Required Qualifications & Experience
- At least a Bachelor of Science degree. Computer Science / Engineering or an equivalent field
- At least 3 years of pertinent IT experience in an equivalent or similar position within Telecommunications with
Skills
Professional/Technical Skills:
- Specialist in database management (Oracle / SQL)
- Specialist in Solaris and Unix Operating systems
- Proficient in Unix shell scripting
- Specialist in NFS and clustered storage systems
- Understanding of GSM Services and technologies
- Expertise in data analysis and presentation
- Expertise in Project Management
- Must embody the MTN Values of
- Guide with Compassion, Work Together with Flexibility, Assist with Dignity, Approach with Honesty, Operate with Inclusiveness
- Should demonstrate the MTN Essential Actions of
- Total Honesty, Full Responsibility, Engaged Teamwork & Make it Happen.
Location: Accra
How to Apply for this MTN Ghana Job Recruitment
Eligible candidates must specify Vacancy Ref no: MTNITSSINVAS6 in the email subject and ensure that CVs are saved under applicants’ names. Applications lacking the subject line and CVs named accordingly will be disqualified automatically.
Interested and eligible candidates are requested to submit their Curriculum Vitae to: mtnghanarecruitment@mtn.com
Closing Date: 28 February, 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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