Latest Job Opportunity at Jumia Group
POSITION: Platform Operations Associate
About Jumia:
Jumia believes that technology has the capacity to improve everyday lives in Africa. Jumia was created to allow consumers to easily access millions of items and services at the greatest prices, while also providing a new channel for sellers to reach consumers and build their companies.
Moreover, Jumia is Africa’s top e-commerce company, with operations in 11 countries. It was listed on the New York Stock Exchange (NYSE) in 2019. The Jumia platform is made up of three parts: a marketplace that links sellers and consumers, a logistics service that allows sellers to ship and deliver items to consumers, and a payment service called JumiaPay that provides a secure and simple way to execute online payment transactions. The company sells goods in a variety of categories, including phones and gadgets, home appliances, fast-moving consumer goods, fashion, and beauty.
What will you be doing?
The Platform Ops Associate’s responsibility is to support and ensure the reliability of Jumia’s software systems at the country level. In this role, you will be in charge of ensuring that our software solutions are used correctly, as well as managing local users’ onboarding and offboarding processes for manual tasks. You will also be responsible for implementing and training users on newly developed and current products, as well as rapidly debugging and potentially resolving any uncommon circumstances or issues that may arise within existing software systems.
Key responsibilities:
Compliance
- Ensure compliance with the operational excellence and internal control teams’ centrally specified SOPs and compliance standards.
- Propose adjustments to existing SOPs and compliance requirements to increase efficiency.
- Provisioning/de-provisioning of Jumia Software Products
- Prepare documentation and training materials for onboarding and offboarding users of Jumia software products.
- Conduct training sessions and testing for new users to ensure proper use of the software products.
Implementation
- Prepare documentation and training materials for new product advancements, and train the affected users.
- Assist in reviewing and testing new product development requests before launch. Lead implementation of new product developments and seek system upgrades.
- Troubleshoot and resolve any consistent or extraordinary issues with software products.
Troubleshooting
- Document the existence and resolution of issues using existing ticketing systems.
- Identify issues affecting/blocking local business processes that require central improvements.
What are we looking for?
- Degree in Information Technology, Computer Science, or a Related Field
- Understanding computer hardware, software, and networking concepts.
- Experience with Windows and macOS operating systems.
- Effective project management and cross-team communication skills
- Proficient in Python, HTML, SQL, CSS, Javascript, Google Suite, and MS Office, with experience in e-commerce and IT operations.
- Web development and help desk support experience
- Strong problem-solving and analytical skills.
- Demonstrates the ability to convey technical concepts to non-technical people and a willingness to learn and adapt to new technologies.
- Proficient in verbal and written communication, including English.
And even more for our Jumees.
- Access Udemy for Business for an endless training experience.
- Caring incentives include private health insurance for yourself and your family, life insurance, an optional third-tier pension scheme, maternity and paternity leave, and more.
- Fun at work: business gatherings, enjoyable team-building activities
We offer:
- A unique experience in an entrepreneurial, but structured setting.
- A rare opportunity to have a big impact on expanding the African e-commerce sector.
- Opportunity to join a highly professional and dynamic team.
- Our long-term goal is to develop the next generation of leaders, so we will experience exceptional personal and professional progress.
How to Apply for this Job Opportunity at Jumia Group
Closing Date: October 30, 2024
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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