Latest Job Advertisement at Plato Consult
POSITION: Customer Service Engineer
PURPOSE OF THE POSITION
The chosen candidate will assess, install, supply, and upkeep Fixed Voice and Broadband Last-mile connections (through Copper and Fibre) and, in certain cases, radio connectivity to clients.
The position reports to the Senior Customer Service Engineer.
POSITION SPECIFIC
- Guarantees that only tasks authorized by Service Orders and issued by Schedule Controllers are performed at the customer’s location.
- Departs to clients’ locations only after verifying their availability with them.
- Tests and sets up Line-drivers, modems, routers, and other Customer-End-Equipment.
- Employs a device to access the Job Manager for all field tasks to manage assigned jobs by schedule controllers for all Surveys, Installations, and Repair jobs, ensuring high standards of workmanship while being efficient and economical.
- Modifies job status with appropriate resolution codes and obtains customer approval consistently while ensuring all tasks comply with the Organization’s safety regulations.
- Guarantees that Network/Data records are refreshed upon job completion.
Required Skills or Experience
MINIMUM QUALIFICATIONS
- Electronics and Electrical Engineering Part II or a similar qualification.
- Comprehensive understanding of Telecommunication networks design.
- Practical experience in IP networks and infrastructure.
- Experience in the design and/or implementation of last-mile Lease-lines, WAN, and data services.
- Experience and comprehension of IP/MPLS VPN technologies.
- Basic PABX Setup.
- Having a CCNA is a beneficial advantage.
- Must have a clean driving history and hold a valid driver’s license.
- Connectivity that is point to point and point to multipoint is an additional benefit.
- Fundamental IT competencies.
- Must hold a valid driver’s license and show the capability to operate a vehicle.
INDIVIDUAL CHARACTERISTICS
- Problem-solving and analytical abilities
- Capability to collaborate efficiently within a group
- Driven by performance and focused on goals
- Skills in technology.
How to Apply for this Job at Plato Consult
Kindly forward your CV by email to: cv.platogh@gmail.com
Closing Date: June 12, 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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