Job Vacancy at Fidelity Bank Ghana
ROLE: Branch Sales & Services Managers
REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE
- At least seven years of experience in sales and relationship management, as well as banking operations, preferably in branch operations
- Knowledge and experience in the mass market segment, as well as Agency and Inclusive banking performance
- A first degree or professional qualification from a recognized professional institution is required.
- Excellent sales abilities are required to achieve Branch Sales and segment targets.
- Excellent intercultural awareness and management skills are required, as is a people person.
- Working knowledge of the essential banking operations and controls at the bank/branch level.
- Excellent communication and interpersonal abilities
- High level of team-building and management abilities and competencies
ESSENTIAL SKILLS
- Technical Knowledge
- Conceptual abilities
- Interpersonal/human interactions abilities
- Communication Planning
- Negotiation and persuasion abilities
- Making a decision
- Resolving issues
- Data interpretation ability, particularly financial data
- Delegation that is technologically savvy
- Adaptable and adaptable to change
KEY RESULTS AREAS
- Profit maximization and supervision of Branch operations in accordance with the bank’s operational manual and requirements
- To meet the Branch’s sales and revenue targets, including the review targets of Agent Network Officers and Business Development. Managers in charge of mass market segments
- To provide assurance to the branch operations team that controls and procedures are strictly adhered to in order to help drive quality service delivery in the branch.
- To guarantee that all aspects of the Branch functions run smoothly in order to achieve service requirements for both internal and external clients.
- Establish and review key operational risk indicators, as well as develop action plans to reduce the branch’s susceptibility to fraud and losses.
To develop demanding operational goals for the improvement of:
- Controls on Operational Costs and Service Quality
- Management of Customer Service Channels
- To inspect and control the Branch’s cleanliness, including working and safety conditions for branch employees, as well as physical branch structures. Oversee the branch’s property, building, equipment, and security.
- Responsible for reengineering branch procedures to increase customer service and cost-effectiveness, as well as performance target control.
- Ensure that effective documentation, in the form of user quotes and branch operating instructions, is in place for existing and prospective systems.
- To ensure that the Branch does not receive a negative audit rating.
- To keep the Branch suspense accounts balanced at all times.
- To be in charge of the performance evaluation of branch operations and all other branch personnel.
- Keep track of the activities of local competitors and provide recommendations on internal pricing, advertising, and product policies.
- Own the ‘look and feel’ of the branch and ensuring it always adheres to the mandated visual identity (VI), working with the relevant support services.
- To generate business growth, collaborate with various business divisions within the Retail Banking division, such as Commercial and SME Banking, Inclusive Banking, Agency Banking, and Retail Products.
- Collaborate with other business functions to produce value for the bank, such as Corporate Banking, Fidelity Securities, and others.
MANAGEMENT OF PEOPLE
- Directly supervises immediate team members to ensure that time, quality, and other goals are met.
- Explain the Terms of Service to immediate team members.
- Evaluate the performance of all branch employees, including CSOEs, CSOTs, ROs, and BOS.
- Identify and recommend relevant training for immediate team members’ training needs.
- In accordance with the Bank’s disciplinary policy, values, code of conduct, and procedures, administer disciplinary sanctions to immediate team members.
DANGER AND COMPLIANCE
- Ensure that the Compliance department provides quick and adequate compliance replies to Sanctions and AML/CFT inquiries.
- Participate in all annual mandated refresher training sessions arranged by Compliance.
- Report any suspicious or fraudulent activity to Compliance or through the whistleblowing hotline.
- All PEP accounts and the Combined Risk Framework are signed off on.
WORKING RELATIONSHIPS AND COMMUNICATIONS
- Regional Sales and Service Manager, Director, Channels and Sales All Retail Banking
- Directors and Business Heads Head, Agency Banking Hub Manager Head Prestige
- Banking Retail Network Team Director, Banking Operations Head, Branch Services
Internal Monitoring - Customer Experience Internal Auditors External Auditors
- Central Bank HR Business Partner Financial Crime Management Unit
How to Apply for this Job Vacancy at Fidelity Bank Ghana
Closing Date: 30th November, 2023
RECOMMENDED
- FIRSTLY, MASSIVE JOB RECRUITMENT AT LMI HOLDINGS
- SECONDLY, THE JOB ADVERTISEMENT AT STERLING INTERNATIONAL SCHOOL
- THIRDLY, JOB OPENING AT CUMMINS AFRICA MIDDLE EAST
- MOREOVER, PWC CAREERS AFRICA INVITES JOB APPLICATIONS
- FURTHERMORE, MASSIVE JOB RECRUITMENT AT GHANA CHRISTIAN INTERNATIONAL HIGH SCHOOL
- THEN, JOB OPENING AT COMPETENCY SCHOOL OF BUSINESS ADMINISTRATION
- ALSO, JOB ADVERTISEMENT AT WEST AFRICA CIVIL SOCIETY INSTITUTE (WACSI)
- ADDITIONALLY, JOB VACANCY AT KINTAMPO HEALTH RESEARCH CENTRE (KHRC)
- AFTERWARD, EXCITING CAREER OPPORTUNITY AT ABSA BANK
- FINALLY, JOB OPENING AT GIU INTERNATIONAL CHRISTIAN