Exciting Career Opportunity at Cummins Inc
DESCRIPTION
We are seeking a skilled Field Service Technician to become part of our team focused on Services, Maintenance, and Diagnostics within our Field Service Department in Tarkwa, Ghana.
In this position, you will influence outcomes in these ways:
- Effective Repairs: By identifying and carrying out simpler engine repairs at the customer’s location, you guarantee reduced downtime and prompt problem-solving.
- Customer Interaction: Your polite and professional approach will foster robust relationships with customers, improving their overall experience and contentment.
- Proactive Assistance: Foreseeing and meeting customer requirements swiftly guarantees effective service and builds trust.
- Technical Knowledge: Applying specific tools and adhering to established protocols guarantees top-notch repairs and upkeep, minimizing the chances of future problems.
- Preventive Maintenance: Carrying out regular maintenance tasks aids in avoiding significant failures and prolongs the longevity of engines and associated parts.
- Problem Escalation: By referring unresolved matters to more skilled technicians or supervisors, you guarantee that complicated issues are handled properly.
- Precise Documentation: Accurately finishing necessary paperwork aids in preserving service records, backs warranty claims, and guarantees adherence to quality standards.
- Ongoing Improvement: Recognizing new service opportunities and participating in continuous training helps you remain informed about the latest skills and business needs, enhancing overall service quality.
DUTIES
To excel in this position, you will require the subsequent:
- Tool and Vehicle Upkeep: Confirm that all tools function properly and notify your manager of any problems. Maintain service vehicles clean and in proper working condition.
- Diagnostic Abilities: Convert customer grievances into repair strategies utilizing mechanical and electronic service equipment. Confirm repairs by replicating the issue and record the findings for payment and historical reference.
- Electronic Service Tools: Recognize and utilize the suitable hardware and software tools for service activities. Analyze the outcomes to identify the subsequent actions for resolving the service issue.
- System Evaluation and Fixing: Examine interactions between electrical and mechanical systems utilizing tools and service manuals. Conduct repairs and maintenance adhering to protocols to guarantee quality and reduce customer expenses.
REQUIREMENTS
Education and Experience
- Entry-level experience in field service work
- Intermediate understanding of and/or experience with engine products.
- Experience in customer service
- Trainee Engine Technician (Preferred)
- Technical diploma from an appropriate vocational institution
- Locally recognized driving license
This role might necessitate obtaining a license to adhere to export controls or sanctions regulations.
How to Apply for this Career Opportunity at Cummins Inc
Closing Date: Friday, March 28, 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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