Exciting Career Opportunity at Kempinski Hotel
POSITION: Front Office Agent
The person in this job is responsible for checking in and out of Hotel guests in a polite and caring manner following Kempinski protocols and Leading Quality Assurance (LQA) standards. He or she must always provide a professional and favourable image of the hotel, as they play an important role in the guest’s first and last impressions of the hotel.
Key Responsibilities
- Check-in and out visitors in a polite and caring manner, under Kempinski and Leading Quality Assurance (LQA) standards.
- Ensure that LQA results exceed 85%.
- At check-in, register the guest and assign rooms. Allow for customized requirements whenever possible. If necessary, assist guests in completing their registration cards. Use suggestive marketing strategies to sell rooms and promote the hotel’s offerings. Verify the guest’s mode of payment and adhere to approved credit-checking procedures, or refer cash handling payments to cashiers.
- When visitors leave, follow the guest check-out procedures. Inquire about last-minute charges. Accept payment from guests. Settle the guest account and provide a copy of the invoice.
- Handle all front office cashier transactions, such as charging guests and converting foreign money, Per the procedures. At the end of each shift, balance their cash float.
- Respond to all guest requests and queries in a polite and kind manner, whether by phone or in person, provide/receive information, and take appropriate action or direct the situation to the proper personnel to handle. It may or may not include issuing a safe deposit box, processing communications, or dealing with complaints.
- Notify the housekeeping department of late check-outs, early check-ins, and special requests to ensure that room status changes are coordinated.
- Maintain awareness of the hotel’s daily and meeting operations, as well as its products and services.
- Have a working knowledge of room reservation procedures.
- Maintain the cleanliness of his/her workplace.
Skills, Knowledge, and Expertise
- Bachelor’s degree or equivalent in any comparable subject, such as administration or tourism management.
- A minimum of two years experience in a customer service position.
- Operational expertise in front desk operations.
- Luxury Hotel Experiences.
- Communication skills
- Brief knowledge of hotel operations and computer systems.
- Knowledge of Microsoft Office (Word, Excel, and PowerPoint)
- Knowledge of Opera
- Basic familiarity with microcomputers is a plus.
About Kempinski Hotel Gold Coast City, Accra
The Kempinski Hotel Gold Coast City – Accra is the city’s only five-star luxury hotel with cutting-edge meeting and event facilities. Conveniently located downtown, near the State House, the Accra International Conference Centre, and the National Theatre. The facility features 269 luxury rooms (the largest room size in Accra), 24 suites, a range of food and beverage options, and extensive meeting facilities.
Our most recent addition is the Resense Spa, West Africa’s largest SPA and the most exclusive luxury hotel spa in Accra. The 3,000-square-meter health and exercise facilities span three floors and include an authentic hammam, separate male and female wellness areas with saunas, steam rooms, and whirlpool baths, and 10 treatment rooms, including two couple suites, fitness and beauty facilities, and a cozy relaxation lounge. We provide an ideal combination of categories to fulfill the demands of both business and conference travelers to the country.
How to Apply for this Career Opportunity at Kempinski Hotel
Closing Date: October 30, 2024
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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