New Employment Opportunity at Plato Consult
POSITION: Customer Service Engineers
JOB PURPOSE
The successful candidate will survey, install, provide, and maintain fixed voice and broadband last-mile connectivity (via copper and fibre) and, in some cases, radio connectivity to clients.
This position reports to the Senior Customer Service Engineer.
Role-Specific Requirements
- Ensures that only work covered by Service Orders and issued by Schedule Controllers is completed at the customer’s premises.
- Sets off to the customer’s location only after receiving confirmation of their availability.
- Tests and configures line drivers, modems, routers, and other customer-end equipment.
- Uses a device to access the Job Manager for all fieldwork to cover assigned assignments by schedule controllers for all Surveys, Installations, and Repair jobs, ensuring high craftsmanship standards while being efficient and cost-effective.
- Updates job status with applicable resolution codes obtains customer sign-off at all times, and ensures that all work is completed in accordance with the Organization’s safety standards.
- Ensures that Network/Data records are updated upon job completion.
Required Skill or Experience
MINIMUM QUALIFICATION
- Electronics and Electrical Engineering Part II, or its equivalent.
- Extensive knowledge of telecommunication network architecture
- Hand-on experience with IP networks and infrastructure.
- Experience designing and/or implementing the final mile of lease lines, WAN, and data services.
- Understanding IP/MPLS VPN technology and basic PABX configuration.
- CCNA is an added bonus.
- Must have a clean driving record and a valid driving license.
- Point-to-point and point-to-multipoint connectivity are further benefits.
- Basic IT capabilities.
Person-Specific Requirement
- Excellent communication abilities.
- Problem-solving and critical skills.
- Requirements for success include teamwork, goal-oriented performance, and technical expertise.
How to Apply for this Employment Opportunity at Plato Consult
Please send your CV by email to cv.platogh@gmail.com
Closing Date: September 21, 2024
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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