iPay Calls For Job Applications

iPay is a technology company that believes in the right application and adaptation of technology to solve the everyday challenges of the ordinary African.

1 .  CUSTOMER SERVICE REPRESENTATIVE

• Answer inbound calls in a more professional manner and provide information about products and services or resolve issues on first contact (FCR)
• Identify and assess customers’ needs and provide a solution to delight them
• Responsible for assisting customers to process their orders or cancel and capture details in the ticketing system/CRM
• Process orders, applications, and forms
• Handle complaints, provide appropriate solutions and alternatives in a timely manner
• Follow up on customers and their complaints; ensuring that customers’ requests are addressed accordingly
• Resolve customer complaints via phone, email, live chat, or social media

CLICK HERE TO READ MORE AND APPLY

2 . Office Administrator

• Warmly greet visitors to our facility; answer and direct phone calls promptly, fielding solicitors/cold sales calls; and maintain office efficiency arranging necessary repairs.
• Perform a variety of administrative duties, such as generating and distributing memos, letters, spreadsheets, forms, and faxes; and sorting and distributing incoming mail.
• Assist with billing by preparing and sending invoices; maintain client databases; track accounts; oversee the invoice workflow, and assist in copying and distributing production orders and other internal documents as requested.
• Update spreadsheets used by accounting, production, and field services as requested.
• Schedule and track meetings and appointments, and book flights and travel arrangements.

CLICK HERE TO READ MORE AND APPLY

HOW TO APPLY

Interested applicants should click on any of the positions above to read more and apply.

CLOSING DATE: MARCH 31, 2022

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