March 13th, 2022 at 08:06 pm
iPay is a technology company that believes in the right application and adaptation of technology to solve the everyday challenges of the ordinary African.
1 . CUSTOMER SERVICE REPRESENTATIVE
- Answer inbound calls in a more professional manner and provide information about products and services or resolve issues on first contact (FCR)
- Identify and assess customers’ needs and provide a solution to delight them
- Responsible for assisting customers to process their orders or cancel and capture details in the ticketing system/CRM
- Process orders, applications, and forms
- Handle complaints, provide appropriate solutions and alternatives in a timely manner
- Follow up on customers and their complaints; ensuring that customers’ requests are addressed accordingly
- Resolve customer complaints via phone, email, live chat, or social media
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- Warmly greet visitors to our facility; answer and direct phone calls promptly, fielding solicitors/cold sales calls; and maintain office efficiency arranging necessary repairs.
- Perform a variety of administrative duties, such as generating and distributing memos, letters, spreadsheets, forms, and faxes; and sorting and distributing incoming mail.
- Assist with billing by preparing and sending invoices; maintain client databases; track accounts; oversee the invoice workflow, and assist in copying and distributing production orders and other internal documents as requested.
- Update spreadsheets used by accounting, production, and field services as requested.
- Schedule and track meetings and appointments, and book flights and travel arrangements.
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HOW TO APPLY
Interested applicants should click on any of the positions above to read more and apply.
CLOSING DATE: MARCH 31, 2022
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