New Employment Opportunity at Bolt
We are searching for an amazing Customer Support Specialist to join our rapidly expanding Support team and work across our ride-hailing and food-delivery companies. The role would be based at our office in Accra, Ghana.
About us
Bolt is one of Europe and Africa’s fastest-growing technology companies, with over 150 million customers across 45 countries. And it’s all thanks to our citizens.
We believe in establishing a welcoming atmosphere for all people, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate objective is to create cities for people, not vehicles, and we need your help to make this happen!
Learn more about this role.
As a Customer Support Specialist, you will be part of a young, vibrant team. You’ll have the opportunity to assist us enhance our processes and make them more effective while still providing the finest client experience.
Primary tasks and responsibilities:
- Help Bolt’s food and ride-hailing users get the most out of our apps. Support queries would come from several means, such as phone, email, chat, or social media.
- Working on other projects to improve our procedures and client experience.
- Create loyal admirers by showing them we truly care.
- Working together with stakeholders to provide ideas that will improve the quality of our services.
About You:
- You understand what excellent customer care looks like and are prepared to go the additional mile.
- You approach obstacles with an open mind, seeing them as opportunities.
- You are always willing to put consumers first and are enthusiastic about assisting others.
- You can use an analytical approach to understand why customer support is called in the first place and be prepared to communicate the tale to other departments within Bolt.
- You are fluent in both English and the local language.
- You are a hustler, not stopping at 20 difficulties every day.
- Basic Google Sheets familiarity is a plus.
- Experience is valuable, but what we seek is passion, knowledge, and honesty. So, even if you don’t check all the boxes, please consider applying!
Join our customer support team.
Our Support staff are critical to developing our service since they are at the forefront of connecting with consumers and gathering feedback. Our Customer Support staff is in charge of answering customer questions, providing solutions, and guaranteeing a pleasant Bolt experience.
How to Apply for this New Employment Opportunity at Bolt
Closing Date: July 25, 2024
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