Philip Patman Company Invites Job Applications

May 4, 2026 11:30 am

Philip Patman Company Invites Job Applications

POSITION: Technical Support Specialist

The Philip Patman Company is seeking a Technical Support Specialist to join our team on a contract basis. If you have proficiency in technical support and information technology concepts, strong troubleshooting skills, and experience with ERP platforms, this role offers the opportunity to support innovative Odoo implementations for small to medium sized businesses.

Why Philip Patman Company?

The Philip Patman Company is a SaaS development company driven by a passion for improving business operations through innovative ERP solutions. We specialize in deploying the Odoo platform, a comprehensive suite of business applications designed to optimize performance for small to medium sized companies. Our mission is to help clients solve intricate business challenges with effective and efficient tools. Leveraging cutting edge technology, we enable businesses to achieve sustainable growth and success. As a Technical Support Specialist, you will become a trusted resource for our clients, resolving their technical issues and helping them get the most from their Odoo investment.

Your Mission

You will take responsibility for providing technical assistance, troubleshooting software and hardware issues, and ensuring seamless functionality of IT systems. Your role also includes assisting with project management tasks, collaborating with team members to resolve Odoo technical challenges promptly, and maintaining excellent communication with stakeholders. Your ability to work independently, document solutions clearly, and maintain client confidentiality will define your success.

Key Responsibilities

Your role spans customer support, system evaluation, maintenance, documentation, and confidentiality. Here is what you will tackle:

Customer Technical Support

You will handle customer technical support cases through phone and email submission, responding promptly and professionally.
Updating the company website with tech tips and brief documents shares knowledge and reduces repeat issues.

System Evaluation & Improvement

You will evaluate system potential by assessing compatibility of new programs with existing programs, preventing conflicts before they occur.
Improving existing programs requires evaluating objectives and specifications, reviewing proposed changes, and making recommendations that enhance performance.

Maintenance & Testing

You will maintain system functionality by testing computer components, catching failures before they impact users.
Ensuring seamless operation of IT systems requires vigilance and proactive attention.

Confidentiality & Documentation

You will maintain client confidence by keeping their information confidential, handling sensitive data with discretion.
Preparing reference material for users by drafting operation instructions empowers clients to solve simple problems independently.

What You Bring to the Role

We are looking for a candidate with the right technical skills, experience, and personal attributes. Here is what you need:

Technical Proficiency

Proficiency in Technical Support and Information Technology concepts.
Strong troubleshooting skills to identify and resolve technical issues efficiently, minimizing downtime for clients.
Basic knowledge of Project Management to assist in delivering efficient IT solutions.

ERP Experience

Experience with ERP business software platforms such as SAP, Oracle, Microsoft, or QuickBooks gives you a strong foundation.
Experience with Odoo is a significant plus, as our platform of choice.

Communication & Independence

Excellent communication skills to interact effectively with team members and clients, explaining technical concepts in plain language.
Ability to work independently and manage tasks in a remote environment, staying productive without direct supervision.

Education

A Bachelor’s degree in Information Systems, Computer Science, or a related field is preferred.

Why This Role Suits You

Remote Flexibility: You will work from home, managing your own schedule while delivering critical support to clients.
ERP Specialization: You will deepen your expertise in Odoo, a growing ERP platform, positioning yourself for future opportunities.
Problem Solving Focus: You will tackle real business challenges, directly helping clients improve their operations.
Knowledge Sharing: You will create documentation and tech tips that empower users and reduce recurring issues.

Key Details to Remember

Employment Type: Contract based, remote position
Company: Philip Patman Company
Focus: Odoo ERP implementation and support
Reporting: You will collaborate with team members and report on support activities.

How to Apply for this Nestlé Ghana Job

If you possess the technical skills and drive to excel as a Technical Support Specialist, we want to hear from you. Follow these steps to submit your application:

Prepare your Curriculum Vitae in PDF format only.
Highlight your technical support experience, troubleshooting skills, and any ERP platform knowledge.
Send your CV to: technical@philippatman.odoo.com

Closing Date: 30th May 2026

Do not wait. This is your chance to join a SaaS development company passionate about solving business challenges through innovative ERP solutions. Apply today and start helping clients achieve sustainable growth with Odoo.

NOTE:

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.