Workforce Planning Analyst Jobs in Australia 2026

July 5, 2026 6:05 am

Workforce Planning Analyst Jobs in Australia 2026

Aussie Broadband is seeking a Workforce Planning Analyst to join its Customer Service Centre in a permanent hybrid position based in Melbourne or Dandenong South, Victoria. The successful candidate will be responsible for forecasting customer demand, developing workforce schedules, monitoring service performance, and providing data-driven recommendations to optimize staffing levels and operational efficiency.

This role requires close collaboration with managers and stakeholders to ensure workforce resources effectively support customer service objectives.

About the Hiring Firm

Aussie Broadband Ltd (ASX: ABB) is an Australian telecommunications company providing internet, mobile, and voice services to residential, business, and wholesale customers across Australia. Known for its customer-focused approach and commitment to innovation, the company continues to expand its national presence while investing in technology, employee development, and exceptional customer experiences.

Job Duties

Forecast customer demand and staffing requirements.
Develop employee rosters and workforce schedules.
Monitor service levels and workforce performance metrics.
Analyze workload trends and prepare capacity planning reports.
Provide recommendations to improve workforce efficiency and resource utilization.
Coordinate employee leave, training schedules, and staffing activities.
Present workforce planning insights and reports to managers and senior stakeholders.
Utilize workforce management systems and advanced Microsoft Excel for reporting and analysis.
Collaborate with multiple departments to support operational planning and business objectives.

Job Requirements

Three to five years of workforce planning or scheduling experience, preferably within a contact centre environment.
Advanced proficiency in Microsoft Excel.
Experience using workforce management software.
Strong analytical, planning, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to collaborate effectively with multiple stakeholders and manage competing priorities.
Relevant tertiary qualifications are advantageous but not essential.
Strong attention to detail and the ability to interpret workforce data to support decision-making.

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Conclusion

This is an excellent opportunity for experienced workforce planning professionals seeking to join one of Australia’s leading telecommunications companies. The role offers competitive monthly pay, visa sponsorship under the Subclass 186 and Subclass 482 visa pathways, hybrid working arrangements, relocation assistance, comprehensive employee benefits, and the opportunity to contribute to workforce strategies that enhance customer service and operational performance.

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