New Job Recruitment at A.P. Moller – Maersk
POSITION: Customer Experience Partner
Maersk’s objective is to be a real container logistics integrator, linking and streamlining our customers’ supply chains. We rely on our people to make it happen. We’re taking a significant step forward on this road by fulfilling a critical mission: to help our staff so they can better serve our customers and be brand ambassadors.
As a Customer Experience Consultant, your major role is to serve as the focal point for the assigned customer list, advising consumers on best practices while also ensuring prompt resolution of customer complaints. You will be fully responsible for providing a superior customer experience in Supply Chain Management (SCM), Ocean, Intermodal, Customs House Brokerage (CHB), and Less-than-Container Load (LCL) activities for customers in the Global Key Account and International Development Cargo (IDC), Reefer, and Technology verticals.
Your responsibilities include ensuring that set business objectives are met and working closely with important stakeholders both within and internationally.
Responsibilities
- Managing customer issues and collaborating with necessary stakeholders to achieve quick resolution.
- Advise customers on best practices for shipping planning in their supply chains.
- Serve as the primary point of contact for the assigned list of customers.
- Proactively handle end-to-end issue resolution to ensure a consistent client experience.
- Ensure that client expectations are satisfied through on-time deliveries and timely communication.
- Actively monitor the Net Promoter Score (NPS) for customers in the portfolio.
- Continuous Improvement entails identifying process gaps and actively participating in improvement initiatives.
- Improve carrier haulage by upselling Maersk’s inland products.
- Carry out any additional duties or projects that are allocated.
- We are seeking a detail-oriented applicant who prioritizes providing outstanding customer experiences.
- Experienced in ocean commerce, local logistics operations, infrastructure, competition, and systems.
- Ability to develop good relationships with key stakeholders in the supply chain business.
- Strong business acumen and goal-oriented personality.
- Ability to improve customer experience while keeping delivery and support costs low.
- A university degree (ideally in marketing, sales, or logistics) is essential.
- If you are a dynamic and results-oriented professional who is passionate about providing exceptional client experiences, we welcome you to apply for this demanding and rewarding position.
Maersk is committed to fostering a diverse and inclusive workplace, and we value different ways of thinking. Maersk is an equal opportunity employer that accepts applications regardless of race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will accept qualified individuals with criminal backgrounds under all legal regulations.
How to Apply for this Job Recruitment at A.P. Moller – Maersk
Last Application Date: November 5, 2024
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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