New Employment Opportunity at Zipline
POSITION: Customer Care Advocate, Ghana
ABOUT ZIPLINES
Would you like to alter the world? Zipline is on a mission to change the way products travel. Our goal is to address the world’s most pressing and difficult access concerns by developing, manufacturing, and running the first instant delivery and logistics system that serves all humans equally, no matter where they are.
From powering Rwanda’s national blood supply network and Ghana’s COVID-19 vaccination distribution to offering on-demand home delivery for Walmart and allowing healthcare providers to bring treatment directly to U.S. homes, we are changing the way things operate for businesses, governments, and consumers. The technology is sophisticated, but the concept is straightforward: a teleportation service that delivers what you require when you need it.
Our technology, which includes robotics and autonomy, is decarbonizing delivery, reducing road congestion, and lowering fossil fuel use and air pollution, all while giving fair access to billions of people and strengthening the global supply chain.
ABOUT YOU & THE ROLE
This will be a role on the Ghana Centralized Call Center team, with the primary purpose of ensuring that our call center operations are supported throughout the country.
WHAT WILL YOU DO?
- Serve as the liaison between Zipline and customers, providing Zipline-branded customer care that entices consumers to return with professionalism and a strong personal touch.
- Receive customer inquiries and execute orders on the Zipline in-house system with the appropriate priority and information.
- Apply strong judgment and coordinate between warehouse operators and flight operators to prioritize orders based on urgency.
- Handle and resolve customer concerns effectively by according to the protocols.
- Collect quantitative and qualitative feedback from clients to quantify their satisfaction and encourage continual development.
- Adhere to operational standard operating procedures and achieve operational excellence in day-to-day operations, such as mastering customer service tooling and equipment, opening punctuality and checklist, missed call investigation, shift handover checklists, internal documentation, and escalation processes.
- Continue to get caught up on the most recent standard operating procedures. Pass the audit and remain certified on an annual basis.
- Lead and monitor the progress of customer experience projects and initiatives allocated to you.
WHAT WILL YOU BRING?
- Effective communication skills, both written and vocal
- Strong interpersonal skills.
- Requirements include teamwork skills and familiarity with basic IT tools.
- Strong attention to detail and ability to multitask.
- Desire to learn in a fast-paced atmosphere.
- Data entry and record-keeping require careful attention to detail and accuracy.
- Patience and empathy to manage difficult situations with a positive attitude.
- Problem-solving skills are required to successfully address client complaints and resolve issues.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type regardless of race, colour, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected.
Zipline values diversity and welcomes applications from people who are typically underrepresented in technology. If you enjoy the sound of this role but are unsure whether you are the right fit, please apply!
How to Apply for this Employment Opportunity at Zipline
Closing Date: October 30, 2024
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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