New Employment Opportunity at Jumia Ghana
POSITION: Senior Key Account Manager
Company Profile
Jumia is a prominent e-commerce platform across Africa. Its objective is to enhance the quality of daily life in Africa by utilizing technology to provide innovative, convenient, and affordable online services to consumers, while assisting businesses in expanding as they utilize Jumia’s platform to more effectively connect with and serve customers.
Jumia operates as a marketplace and is backed by its own logistics arm [Jumia Logistics] along with a digital payment and fintech service [Jumia Pay]. With more than 3,000 staff, Jumia is driven by skilled leaders presenting an excellent blend of local and global talent and is supported by prominent shareholders. Jumia is dedicated to making a lasting impact in Africa.
In April 2019, Jumia became the inaugural Tech firm in Africa to be listed on the New York Stock Exchange.
In your role as a Senior Key Account Manager at Jumia, you will be responsible for the critical Jumia KPIs: growth and profitability. This role is presently among those where Jumia Group is investing heavily to expand the talent pool. We anticipate that the top achievers will become the next generation of CCOs, MDs, and Category Directors throughout the organization.
You will concentrate on one or more categories, overseeing c-level end-to-end relationships for our leading brands and vendors. From the fundamental aspects of commerce to operational tasks and the joint organization of Jumia’s major commercial events, your role will equip you with all the tools needed to guide your categories effectively.
This role requires significant interaction with Managing Directors, CCO all the way to Jumia CEOs.
What you will be doing:
- Establishing solid connections with C-Level executives and account managers of our leading brands and vendors. You must demonstrate a perfect comprehension of the overall Phones ecosystem and its market. You will be the sole individual, along with the country managing director and CCO, to represent Jumia to those important accounts.
- Establish and nurture robust, enduring customer connections with these important accounts.
- Create and execute plans to boost sales and optimize revenue within the category.
- Work together with the sales and marketing teams to develop and implement promotional campaigns and initiatives designed for the category.
- Examine sales figures and market patterns to uncover chances for development and enhancement.
- Track and report key account metrics, such as sales results, inventory amounts, and customer satisfaction.
- Negotiate and conclude agreements with major clients, guaranteeing shared advantages and lasting partnerships.
- Deliver outstanding customer service and assistance to important clients, resolving any problems or worries promptly and efficiently.
- Remain informed about industry trends, competitor actions, and consumer tastes in the category.
- Collaborate closely with various teams, such as merchandising, operations, and logistics, to guarantee smooth account management and fulfillment.
What we seek:
- At least 3 years of experience in the telecommunications sector;
- Thorough knowledge and comprehension of the players and dynamics in the Phones industry.
- Alumni of recognized leading universities, engineering, and business institutions.
- Expertise in MS Office and Google applications
- Acquainted with tools for managing relationships
- Robust business and analytical abilities
- Excellent ability to manage high-stakes negotiations.
- Proficient with tools (MS Office and Google applications)
- Robust interpersonal abilities: Persuade others and your team that your choices are sound.
- Excellent capability to thrive in a high-speed and competitive setting.
- Impeccable English communication
Application deadline: 30-04-2025
Stages of Interviews:
- HR Screening
- Technical Meeting with potential manager
- Technical Meeting with functional manager
This position is office-based and is strictly available to applicants who possess the legal right to work in Ghana.
What We Provide:
- An exceptional experience in a structured, yet entrepreneurial setting.
- An exceptional chance to significantly influence the development of the African e-commerce industry.
- The chance to join a skilled and energetic team.
- An unmatched personal and professional development as our long-term goal is to educate the upcoming generation of leaders.
Kindly make sure to apply for jobs at Jumia solely via our official website.
Jumia will not impose any fees for job applications: be cautious of sites that say they assist you in applying for a Jumia position or that require payment to secure a job.
How to Apply for this Employment Opportunity at Jumia Ghana
Closing Date: April 27, 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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