Latest Job Announcement at Fido Ghana
POSITION: Product Analyst
About Fido:
There are 2 billion adults globally without a bank account. That’s nearly 40% of the world’s adult population. 350 million people dwell in Sub-Saharan Africa. They are hardworking, youthful, and connected folks who do not have access to standard financial services. Fido is changing that. We are empowering individuals and businesses to seize opportunities in Africa.
Fido’s latest innovation, Fido Score, will return power to the people by enabling individuals to create and maintain a digital financial track record.
We create consumer products using a powerful combination of real-time mission-critical machine learning models, behavioral psychology, and financial engineering. We encourage meritocracy, move quickly, commit, and value data.
Are you ready for your next job move?
Are you sharp, motivated, and purpose-driven? We’re looking for you.
Join us in our mission to make financial services available throughout Africa.
What You’ll Do:
- Analyze and interpret data from a variety of sources to uncover trends, patterns, and insights that can help guide product decisions.
- Monitor app performance (funnel, integration partners, etc.)
- Conduct user behaviour research (sessions, flows) utilizing user journey data models to make recommendations for complex datasets.
- Identify performance concerns (e.g., dropoffs and broken functionality).
- Coordinate root cause analysis for the identified issues.
- Collaborate with Product Managers, Data Team, Engineers, and other stakeholders to establish product needs and prioritize features using data-driven insights.
- Work with the Growth Manager on remarketing and app engagement efforts.
- Daily KPI tracking with Datadog, Clevertap, and Redash/Tableau.
- Ad hoc user behaviour study using Smartlook recordings, customer interviews, and ticket analysis, in partnership with the Customer Experience team.
- Identify performance issues (e.g., drop-offs, broken functionality), conduct root cause analysis, and run ad-hoc assessments based on daily monitoring (e.g., KYC conversion decline).
Qualifications:
- A minimum of three years experience as a Data Analyst, Product Analyst, or Business Analyst, particularly in a product or B2C application company.
A degree in computer science, engineering, statistics, or another related subject. - Strong analytical and problem-solving abilities, including the ability to comprehend complex data and give actionable insights.
- SQL and Excel proficiency, as well as expertise in working with huge datasets and analytical databases.
- Experience with data visualization technologies such as Tableau, DataStudio, and PowerBI.
- Experience using product analytics tools such as Mixpanel, Amplitude, or others.
- Excellent attention to detail and accuracy in data processing and reporting.
- Excellent communication skills, independence, and a proactive approach to driving initiatives throughout the organization.
- A strong desire to understand customer behaviour and a desire to delve deeply into data to unearth insights.
- Financial experience is advantageous.
How to Apply for this Job Announcement at Fido Ghana
Closing Date: August 22, 2024
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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