Latest Job Advertisement at M-KOPA
We are seeking a Fraud Manager to join our fraud team in Ghana or Nigeria and head the West Africa team, where progress and humility are just as important as technical expertise.
Leading a team, you will act as a servant leader, coach, and contributor to the fraud team. You will be responsible for the entire cycle of consumer fraud risk management, from establishing prevention systems and processes to leading analytical detection and diagnosis of fraud events, preparing and carrying out field investigations, managing criminal proceedings, and implementing mitigation measures as needed.
This is an exciting role if you are ready to take the next step in managing the country-wide direction for Ghana and Nigeria, policies and processes, investigative prioritization, and operational execution with all fraud and potential fraud cases involving customers, sales agents, and loan repayment obligations associated with M-KOPA’s products and services.
You will largely engage in fieldwork (90%), performing direct investigations in multiple places, and managing senior stakeholders within the organization.
What excites you about this role?
As a Fraud Manager, you’ll take the lead in transforming our fraud detection and prevention techniques. You will conduct field investigations, give excellent training and assistance, and guarantee that our fraud detection is thorough and effective.
Overseeing complicated projects, you’ll manage risks, deliverables, and budgets while forming strong partnerships with police, legal, and internal audit teams to identify and reduce hazards.
This position allows you to oversee a dynamic team of field investigators and data analysts, directing efforts to prevent, identify, and remedy fraudulent acts throughout M-KOPA’s operations in Ghana and Nigeria. You’ll be at the forefront of innovative tactics, promoting data-driven decision-making and cultivating an accountability and excellence culture.
Imagine working with top clients and varied departments to create cutting-edge solutions that push the limits of technology to outwit fraudsters. If you’re motivated by making a tangible difference and enjoy the challenge of remaining one step ahead of developing dangers, here is your chance to lead with innovation and define the future of fraud management.
In summary, this post provides you with an exciting chance to lead revolutionary efforts in fraud prevention and management, fostering innovation, cooperation, and excellence throughout our organization.
Expertise
To succeed, your CV should highlight a combination of technical abilities, field investigative experience, and team management.
We are looking for a Certified Fraud Examiner (CFE) with experience conducting fraud investigations and dealing with the police. Strong analytical abilities and knowledge of Excel, PowerPoint, and other data tools are required.
You should be skilled in managing teams, data mining, and comprehending criminal justice systems. Excellent communication skills and a minimum of five years of experience are necessary. Proficiency in English is required; other languages are beneficial.
Our hiring process is as much about us selling to you as it is the other way around. The interview procedure will be as follows:
- Recruiter call (30 minutes) – introduction to the procedure and M-KOPA
- Take-home assessment: A thorough look into the role dynamics.
- Hiring Team call: 45 minutes – High-level introductions with the Fraud Team
- Stakeholder interviews last 60 minutes and are where the majority of the magic takes place.
Why M-KOPA?
M-KOPA empowers its employees to take ownership of their careers through a variety of development programs, coaching partnerships, and on-the-job training. We prioritize well-being, welcome flexibility, and support individuals’ journeys through family-friendly policies.
How to Apply for this Latest Job Advertisement at M-KOPA
Closing Date: August 10, 2024
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