Latest Job Advertisement at Concentrix
POSITION: Real Time Analyst
Job Description
If you have a keen eye for detail and excellent organisational abilities, you could be the ideal candidate for the position of Real-Time Analyst at our dynamic Accra office.
We’re seeking someone who values organization and can establish functional order before mayhem ensues! To achieve efficiency, you must work consistently, think logically, and respond quickly.
You will be responsible for ensuring that the contact center operates consistently in accordance with operational protocols and meets client targets, therefore you must be quick on your feet to problem-solve and identify solutions.
If you’re ready to seize an opportunity to advance your career, apply now.
What will you be doing?
As a Real-Time Analyst for our team, you will:
- Analyzing statistics such as call volume, average handle time, and attendance to assess and plan for potential overstaffing or understaffing.
- Monitor and track access issues across all levels and all required systems.
- Tracking and logging network issues to provide insights into operations and their influence on performance
- Monitoring schedule adherence to help the management team meet target-driven adherence goals
- Retrieving all messages recorded on the attendance line.
- Monitoring workforce management as needed.
Your certification and experience
Concentrix is an excellent choice if you have:
- Excellent communication abilities.
- Proficiency in MS Office and Excel is advantageous.
- Knowledge, experience, and awareness of essential call center performance measures such as service levels, delivery against goal intervals, call monitoring, and schedule adherence.
- Experience with labour management solutions and contact center monitoring software (advantageous).
Each Game-changer adds a particular energy, enthusiasm, and skill set. This strand of our DNA distinguishes us and enables us to provide our clients with a better customer experience and business solutions.
Experience the greatest version of yourself!
If this sounds like the ideal next step in your career, we want to hear from you. Apply today and find out why over 450k+ game changers worldwide consider Concentrix to be their “employer of choice.”
Concentrix is an equal-opportunity employer.
We are proudly unified as one team, one company, across the globe. We are committed to providing equal employment opportunities to all candidates and maintaining a work environment free of discrimination and harassment. All of our recruitment practices are based on business needs, job requirements, and professional qualifications, with no regard for race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other protected classification under applicable national laws.
How to Apply for this Job at Concentrix
Closing Date: August 31, 2024
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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