 POSITION: IT Onsite Support Engineer Company Overview Coca-Cola Beverages Africa (CCBA)){kind=link}
Job Posting at Coca-Cola Beverages Africa (CCBA)
POSITION: IT Onsite Support Engineer
Company Overview
Coca-Cola Beverages Africa (CCBA) is the biggest Coca-Cola bottler in Africa, producing 40% of all Coca-Cola drinks on the continent. CCBA is a leader in the non-alcoholic ready-to-drink market in Africa and employs over 13,000 people across the continent.
Key Purpose Statement
The main job of the IT Onsite Support Engineer is to give technical help with IT issues in the company. This role makes sure that all IT systems and end-user devices work smoothly. The engineer also ensures that the company follows IT standards, legal rules, and cybersecurity policies. They are responsible for setting up, maintaining, and improving IT systems and services that help the business run well.
Key Duties and Responsibilities
- Install and set up computer hardware, software, and operating systems.
- Monitor and maintain computer systems and networks.
- Help staff or clients with system setups or problems, either in person or remotely.
- Troubleshoot and fix system and network issues by identifying hardware or software problems.
- Replace hardware parts when needed.
- Provide support, including writing guides and reports.
- Follow processes to repair issues or set up systems.
- Assist with the launch of new applications and help new users set up accounts or solve password issues.
- Respond to requests for help within agreed time limits.
- Continue working on tasks until completed or escalate to higher support when needed.
- Manage multiple ongoing cases according to incident management protocols.
- Build strong relationships with users, other support teams, and vendors.
- Test and assess new technology to ensure it works well with existing systems.
- Keep computer rooms tidy and compliant with IT standards.
- Test devices and ensure backup systems are working, coordinating with maintenance teams as necessary.
Skills and Experience
- A bachelor’s degree is preferred, or at least an HND in Information Technology, Computer Science, or a related field.
- Advanced certifications in IT support or networking are a plus.
- At least 3–5 years of experience in IT support roles, with hands-on experience in troubleshooting and IT systems.
- Experience in installing, configuring, and maintaining hardware and software.
- Knowledge of IT service agreements and incident management processes.
- Strong understanding of IT infrastructure, such as routers, switches, servers, and user devices.
- Good communication skills for interacting with all levels of the organization.
- Analytical skills to solve problems proactively.
- Ability to document processes, create reports, and maintain IT standards.
- Understanding of IT security and compliance principles.
Competencies
- Strong technical knowledge in supporting and troubleshooting IT systems.
- Familiarity with IT hardware, software, and network setup.
- Understanding of IT security rules and data privacy.
- Ability to manage IT processes and disaster recovery plans.
- Strong problem-solving and attention to detail.
Business-Related Skills
- Understanding of IT operations in large businesses.
- Familiarity with IT purchasing and vendor management.
- Awareness of how IT solutions can support business goals.
Interpersonal Skills
- Ability to communicate and work well with users, teams, and management.
- Strong presentation skills for explaining technical ideas to non-technical people.
- Capability to influence others and promote best IT practices.
Management Skills
- Ability to handle multiple tasks under pressure.
- Strong organizational skills for tracking and solving incidents.
- Analytical thinking focused on improving processes.
- Commitment to innovation and improving IT operations continuously.
Required Attributes
- Ability to manage yourself in a high-pressure IT environment.
- Proactive and motivated problem-solver.
- Good team player and collaborator.
- Excellent communication and interpersonal skills.
- Innovative thinker with a keen eye for detail.
- Strong decision-making and prioritization skills.
- Good planning and organization skills.
- High energy, integrity, and professionalism.
How to Apply for this Job at Coca-Cola Beverages Africa
Closing Date: February 4, 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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