Job Opening at Tizeti Network Ghana Limited
POSITION: Customer Service Representative
Job Description
The Customer Service Representative (CSR) will primarily handle all incoming calls and emails from customers who wish to inquire, request, or complain about Ghanawifi’s products and services.
Duties and Responsibilities
- Engaging with clients via phone, email, or face-to-face.
- Handle and address customer grievances.
- Addressing and solving customer issues and referring to the team lead/supervisor/manager when necessary.
- Offer customers details about products and services.
- Investigate necessary details utilizing accessible resources.
- Investigate, determine, and address customer issues utilizing relevant software.
- Manage and direct outstanding matters to designated resources.
- Record all call details in accordance with standard operating procedures.
- Give clients details regarding packages on products or services.
- Make follow-up calls to customers when needed.
- Promote additional products and services.
- Finalize call logs and reports.
- Serve as a bridge between clients and various departments.
- Carry out additional tasks and responsibilities as directed by supervisors from time to time.
Required Skills or Experience
- Higher education qualification or HND
- 0–2 years of experience in a role involving direct customer interaction.
- Proficiency in English, as well as other Ghanaian languages, will be an additional benefit.
- Outstanding speaking and writing abilities
- Strong understanding of computers, networking, and technical abilities will be an additional benefit.
- Must have crucial customer service abilities – empathy, patience, attention to detail, and so on.
How to Apply for this Job at Tizeti Network Ghana Limited
Qualified and interested applicants should email their CV to: careers@ghanawifi.com, using the Job Title as the email subject.
Closing Date: April 27, 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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