Job Opening at Epiroc Equipment Ghana Ltd
POSITION: Technical Field Support Lead – Underground
Mission
Improve product reliability, customer happiness, machine availability, and user-friendliness. Always develop a good customer-oriented mentality in the spirit of “Dare to think new”.
The role
Field support (surface and underground)
- Provide technical help via available channels.
- Conduct technical training.
- Perform first-to-market start-ups (FoM) [Commissioning].
- Install where applicable.
Product life cycle
- Ensuring product safety, leading Continuous Product Improvement (CPI), conducting machine testing and verification, ensuring machine serviceability and user-friendliness, contributing to projects as a subject-matter expert, and managing warranties as needed.
- Technical Service News Bulletins (TSNB)
- Technical documents and media:
- Review machine-specific manuals and internal Epiroc system instructions.
- Review the Standard Operating Procedures (SOP).
Functional
- International travel
- Ensuring product and application competence among colleagues
- Developing technical support plans for customer satisfaction
- Identifying and utilizing product-related synergies.
Competencies, Skills, and Experience
- Service-oriented with a humble attitude
- Analytical and experienced in troubleshooting
- Drive for innovation and product development
- Drive to develop personal and professional skills
- Social communication and networking skills with a result-driven mentality
- Technical university degree or equivalent experience
- Excellent verbal and written
- English skills
- Administrative and report writing skills
- Computer literacy
- Demonstrates strong application and technical knowledge.
- Has a thorough understanding of Epiroc’s product portfolio, both underground and surface.
Behaviours
- Courageous
- Trustworthy
- Positive attitude
- Ability to inspire
- Humble and perceptive
How to Apply for this Job at Epiroc Equipment Ghana Ltd
Closing Date: August 17, 2024
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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