Information Technology Specialist Job- YES GHANA

Information Technology Specialist Job- YES GHANA

Purpose of the role: As the Information Technology Specialist, you will ensure that internet access, email, intranet, Wide Area Network, and other applications are available to YES-Ghana staff. You will provide system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of infrastructure and network systems. You will analyse user requirements and procedures and improve existing systems, as well as review computer system capabilities, workflow, and scheduling limitations. You will be a central member of the PASEWAY project team and will be responsible for acquisition, testing, deployment and problem-solving with regards to the Participant Information Management System (PIMS) and a Business Referral and Service Matching system. If you are passionate about youth innovation, believe in the potential of social innovation, and enjoy working in a fast-paced and creative organisation, then we would love to hear from you.

Responsibilities:
i. Organisation-wide IT backstopping
 Provide first-line support to end users for PC, server or mainframe applications, and hardware through troubleshooting

 Prepare PCs for deployment and provide education and/or training; perform software installations
on company computers and configure applications as specified
 Train and support users in online communication services and client hardware and software
operating environments
 Interact with networking services, software systems, and applications as appropriate for problem
resolution; resolve operating difficulties and recommend system modifications to improve
performance; assist in the evaluation of business problems, evaluate and recommend vendor
packages, and implement required software
 Ensure effective maintenance of day-to-day system operations, e.g. system files management,
account maintenance, archiving, backup and recovery, and hardware maintenance
 Conduct system/network monitoring for performance, security controls, capacity planning and
disaster recovery
 Perform hardware diagnostics for the organisation’s computers; advise the organisation on
hardware and software requirements; maintain partnerships with manufacturers and vendors; serve
as the contact to IT vendors and service providers for planning and problem resolution
 Analyse and evaluate present or proposed business procedures or problems to define data
processing needs; support organisation-wide efforts to utilise CRM to improve constituent
engagement
ii. Project-specific support
 Take lead in the procurement and design of a Participant Information Management System (PIMS)
for the PASEWAY project; consult project teams on system design and structure
 Assist project teams with PIMS set up and configuration; test, review and optimise PIMS for
structure, logic, and functionality
 Train key field staff and volunteers in PIMS field administration
 Troubleshoot remote monitoring issues including smartphone/tablet functionality, connectivity,
and sync issues
 Create, maintain, and improve data visualisations using common business intelligence tools
 Take lead in the procurement, design, testing, deployment and ongoing maintenance of a Business
Referral & Service Matching system for the PASEWAY project
iii. Other duties
 Other duties may be required from time to time, including responsibilities which require work on
weekends and holidays for which time off in lieu (TOIL) may be taken
Person specification:
 Minimum bachelor degree and/or professional qualification in Computer Science, Computer
Engineering, Information Technology, Management Information Systems or related field
 3-5 years’ relevant experience in similar role
 Knowledge of IT operations, data and voice communications, and systems analysis; knowledge of
SQL and relational databases strongly preferred
 Knowledge and experience in Windows administration, Active Directory, Network Services –
Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), updates services,
networking protocols, and cloud services administration

 Experience with remote data collection platforms (ODK, Fulcrum, etc) and communication
technologies, including troubleshooting
 Experience with popular business intelligence tools such as Metabase, Tableau, QlikSense, or
Jasper will be an added advantage
 Knowledge of CRM systems for improving organisation processes and effectiveness; experience
with backup, restore, and performance monitoring applications
 Ability to communicate technical information clearly and concisely to non-technical users
 Ability to organise and coordinate log information for easy maintenance and access
 Ability to initiate projects, draw plan of activities, monitor and notify supervisor of variances
 Prior experience in a non-governmental organization (NGO) or other development organisation
will be an added advantage
Salary & benefits:
 Competitive salary structure
 Accra Cost of Living allowance
 13th month salary
 SSNIT contributions
 Medical and dental cover
 Group Personal Accident cover

 Time off in lieu (TOIL)
 Annual leave
 Sick leave
 Parental leave (maternal and paternal)
 2 weeks Christmas and New Year break
 Professional development initiatives

How to apply:
Please submit a one-page motivation letter and an updated CV to jobs@yesghana.org Please use
Information Technology Specialist as the subject line of your email. Be sure to highlight in the
motivation letter how specifically you meet the qualifications, skills and experience requirements
for this role. Due to capacity constraints, only shortlisted applicants will be contacted.
Applications will be reviewed on a rolling basis until Sunday, 9th February 2020.