Exciting Career Opportunity at SnappyCX
POSITION: Customer Service Specialist
SnappyCX is a vibrant and inventive firm at the forefront of the BPO sector that offers talent outsourcing. We’re looking for a highly driven and aggressive customer service specialist to join our dynamic team. The ideal applicant will have excellent communication skills and take a proactive approach to arranging and scheduling appointments for our clients. This work entails communicating with clients via phone calls, messages, emails, and web chats to ensure a smooth and pleasant experience.
Responsibilities:
- Respond to customer inquiries immediately and professionally by phone, text, email, and web chat.
- Secure and schedule appointments efficiently, ensuring that all customer requirements are met.
- Maintain a high degree of accuracy and attention to detail throughout all interactions and scheduling tasks.
- Demonstrate a proactive approach to client problems and problem resolution.
- Collaborate with other team members to provide a consistent, high-quality customer experience.
- Maintain detailed records of customer interactions and transactions.
- Stay current on product knowledge and corporate policies in order to deliver correct information to customers.
Qualifications Required
- Bachelor’s degree.
- 4+ years of experience in a call center setting.
- Flexibility in working multiple shifts, including evenings and weekends.
- Excellent personality, with the capacity to anticipate 1–2 steps ahead to overcome objections.
- Excellent written and verbal communication abilities.
- Working laptop or computer.
- Sales experience and the ability to promote additional products to clients.
- Ability to work in a fast-paced, dynamic workplace.
- Proficient with CRM systems and other customer service tools.
- Attention to detail and the capacity to remain precise in all interactions.
How to Apply for this Career Opportunity at SnappyCX
Closing Date: August 10, 2024
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