Exciting Career Opportunity at RADIIANT
POSITION: Customer Success / Support Specialist
Company Overview
RADIIANT is a SaaS firm that offers contemporary digital solutions to assist businesses in expanding, managing, and connecting more efficiently. Their platforms enable marketing automation, business operations, customer interaction, and performance management within a cohesive cloud environment. RADIIANT enables startups, SMEs, and large corporations to optimize workflows and remain competitive in the technology-oriented market, particularly focusing on African enterprises.
Position Summary
This job is a full-time on-site position for a Customer Success / Support Specialist at RADIIANT located in Accra. The expert will be accountable for guaranteeing customer satisfaction, employing analytical abilities to resolve problems, delivering outstanding customer support, and sustaining effective communication with clients. You will represent the human element of RADIIANT—making sure users receive support, feel content, and are prepared for success.
Main Duties
- Integrate and educate new clients
- Offer assistance through email, chat, or video calls.
- Gather input and enhance user manuals.
- Keep help center articles and the support process updated.
Qualifications
- Customer Satisfaction and Customer Support
- Analytical Skills Effectiveness
- Communication skills are essential for effective customer interaction.
- Customer service experience
What We Seek
- Effective communicator, understanding, and compassionate
- Familiar with technology, preferably with experience in SaaS or CRM.
- Capable of producing content (text, video) for educating customers.
- Advantage: knowledge of Intercom or Zendesk
How to Apply for this Career Opportunity at RADIIANT
Submit your CV, portfolio (if relevant), and a brief note explaining why you want to be part of RADIIANT to: radiiant.solutions@gmail.com.
Closing Date: April 27, 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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