Exciting Career Opportunity at Accor Hotel
POSITION: Receptionist
Company Description:
We are much more than a world leader. We welcome you as you are, and you can discover a career and brand that suits your personality. Every day, we encourage you to grow and learn, ensuring that your work adds meaning to your life, and allows you to continue to explore Accor’s endless potential.
By joining Accor, you have the opportunity to write every chapter of your own story, and together we can envisage tomorrow’s hospitality.
Job Description
- Carry out the entry and exit procedures for guests and resolve any issues they may have throughout their stay.
- Perform his or her duties in accordance with the Front Office Manager’s established practices, operating instructions, and procedures.
- Complete the check-in and check-out processes.
- Throughout the entire process, keep an eye on the VIP, COMP, and HOUSE-USE.
- Take over the cash register from the previous shift at the start of the shift and return it at the end.
- Handle guest concerns and ensure that appropriate action is taken (room changes, breakdown reports, cleaning complaints, etc.).
- Send a reminder to rooms that need to be checked out, and if an extension is requested, follow the appropriate processes and notify the Housekeeping Department.
- Take note of the guests’ wake-up demands.
- Send guest requests to the Guest Relations Department.
- Always meet and say goodbye to guests in a polite manner.
- Ensure that all official paperwork is completed in full and in an orderly fashion.
- Provide complete and accurate information to his or her managers.
- Participate in the Front Office Department’s internal communication meetings and training sessions.
- Pay close attention to representation. Is always mindful that his or her clothes, behaviour, and words represent the facility.
- Carry out any additional duties assigned by managers or hotel management that are not listed in the job description.
Qualifications
- 2+ years of experience working as a hotel receptionist or guest services representative.
- High school diploma or appropriate equivalent
- Proficient with Microsoft Office Suite and other essential computer programs.
- Strong written and verbal communication skills.
- Fluency in English and French
- Ability to keep a good, friendly attitude even under high pressure.
- Excellent organizational and multitasking skills.
- Professional Attitude and Appearance
Additional Information
What’s in it for you?
- Employee benefit cards with lower prices at Accor locations globally.
- Learning programs through our Academies.
- Opportunity to enhance your skills and advance within your property and around the world!
- Ability to make a difference through our Corporate Social Responsibility programs, such as Planet 21.
How to Apply for this Career Opportunity at Accor Hotel
Closing Date: January 31, 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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