eHealth Technologies Limited Invites Job Applications
POSITION: Engagement Coach
Company Overview:
eHealth Technologies Limited is a pioneer in digital health innovation, dedicated to improving healthcare delivery through advanced technology. Our MyHealth, MyDoctor, and Pharmcare applications empower healthcare providers and patients by enabling seamless communication, individualized care, and effective administration of medical and pharmaceutical practices.
Position Overview:
The Engagement Coach will be responsible for successfully onboarding and training Healthcare Professionals (HCPs) and Facilities on the eHealth Cloud. This position is perfect for those with a healthcare experience who are enthusiastic about using technology in patient care. The Engagement Coach will report to the Medical Representative and be responsible for effectively coaching Healthcare Professionals (HCPs) and Facilities on how to engage customers and provide high-quality, patient-centered services using our digital platforms.
Key Responsibilities:
Onboarding and Training:
- Assist in onboarding Healthcare Professionals (HCPs) and Facilities to the eHealth Cloud and its accompanying apps (MyHealth, MyDoctor, and Pharmcare).
- Provide extensive training to Healthcare Professionals (HCPs) and Facilities, emphasizing how to use the apps to improve customer service and patient care.
- Stay up to date on all eHealth app features and upgrades to ensure that training sessions are accurate and meaningful.
Customer Engagement Coaching:
- Educate Healthcare Professionals (HCPs) and Facilities staff on how to engage clients from the moment they enter the institution, utilizing health checks as a springboard to deeper engagement.
- Emphasize the necessity of routine health checks (e.g., blood pressure, blood glucose) as a way to educate clients about their health and introduce them to the MyHealth app for continuous monitoring.
- Encourage Healthcare Professionals (HCPs) and Facility staff to discuss the benefits of recording vital signs in the MyHealth app, emphasizing how it contributes to continuity of care and improved health outcomes.
Promoting continuity of care:
- Inform Healthcare Professionals (HCPs) and Facilities staff about the need of registering clients in telehealth services via the MyHealth app, which ensures that their medications and health data are regularly monitored.
- Teach Healthcare Professionals (HCPs) and Facilities staff how to set up prescription reminders, refill dates, and follow-up visits via the app to ensure continued customer engagement and care.
- Coach consumers on how to routinely use the app for all of their healthcare requirements, emphasizing the importance of telehealth services.
Customer Retention and Satisfaction:
- Collaborate with Healthcare Professionals (HCPs) and Facilities staff to retain clients by providing individualized care and ongoing assistance via the app.
- Monitor Healthcare Professionals (HCPs) and Facilities staff’s success with the apps, offering feedback and additional coaching as needed to guarantee high levels of customer satisfaction and retention.
Collaboration and Support:
- Work closely with the Medical Representative to connect training and onboarding initiatives with overall sales and customer success strategy.
- Provide continuing support to Healthcare Professionals (HCPs) and Facility staff, answering any issues or questions that may arise while using the apps.
- Collect input from Healthcare Professionals (HCPs), Facility personnel, and customers to continually improve the training process and app functioning.
Qualifications & Experience
Educational Background:
- A background in pharmacy, nursing, public health, or a related healthcare profession is preferred.
Experience:
- At least 2 years of experience in healthcare, preferably in patient care, pharmacy operations, or healthcare technology.
- Customer success, sales, or training expertise is highly preferred.
Skills:
- Extensive knowledge of healthcare practices, with an emphasis on patient engagement and care continuity.
- Demonstrates excellent communication and interpersonal skills, as well as the ability to motivate and guide pharmacy personnel in implementing new procedures.
- Experienced with healthcare-related digital tools and apps; tech-savvy with a strong interest in digital health solutions.
- Capable of working both alone and collaboratively, as well as having great organizational and time management abilities.
- Problem-solving skills that are creative and adaptable to changing situations and demands.
Key Attributes:
- Patient-Centered Mindset: A strong desire to improve patient outcomes through tailored care and effective use of digital health resources.
- Proactive Approach: The ability to anticipate problems and provide solutions and support.
- Continuous Learning: A willingness to keep up with the most recent innovations in digital health and pharmacy practice.
Location: Accra.
How to Apply for this eHealth Technologies Limited Job
Interested applicants should send their résumé and a cover letter explaining their relevant experience and why they are a good fit for the Engagement Coach position to: info@ehealthgh.com
Closing Date: September 29, 2024.
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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