June 15th, 2020 at 11:02 pm
Applications are invited from interested and suitably qualified candidates for Farmerline Ghana Recruitment 2020.
Farmerline is a Non-governmental organization aimed at transforming smallholder farmers into successful entrepreneurs by increasing their access to information, inputs, and resources to increase productivity.
Farmerline is a learning organization and you will have the chance to apply your ideas and creativity to solve problems every day. If you work well in a dynamic collaborative culture, set high standards, and meet challenges with determination and a sense of humour, you’ll thrive at Farmerline.
Job Description
- Company: Farmerline
- Location: Kumasi, Ashanti Region, Ghana
- State: Kumasi
- Job type: Full-Time
We are recruiting to fill the following positions below:
Job Title: Call Center Agent
- Receive all incoming calls from clients and address their needs such as complaints or other issues with products or services
- Receive inquiries and redirect them to the appropriate department for necessary action
- Respond efficiently and accurately to all callers and ensuring that clients feel supported and valued
- Actively listen and clarify information (if you do not know please ask before passing on any information)
- Build good customer-focused relationships with all callers confirming or clarifying the information
- Relate well with all clients and diffuse any angry callers as and when required
- On a daily basis, document and record calls received and issues presented by the clients
- Provide a monthly progress report of successful client/customer growth relationships
- Translate, record and edit audio content into local languages
- Conduct surveys to collect farmer feedback on training
- Update incomplete profiles of served farmers
- Conduct customer satisfaction surveys
Content and curriculum development
- Translate, record and edit training-based voice messages in local languages
Farmer Training and Behaviour change
- Conduct surveys to collect farmer feedback on trainings
- Must be a young person
- Applicant must have a minimum WASSCE
- Must have the willingness and ability to work in rural communities
- Fluency in several local dialects and especially Twi, Dagbani, Frafra, Waale and Sisaale
- Ability to multi-task and independently organize work and prioritize tasks.
- Self-motivated, honest, highly responsible, and punctual.
- Ability to work both independently and as part of a team
- Willingness to handle a high volume of incoming calls
- Self-starter who takes initiative, a problem-solver, and an excellent communicator
- Proven experience in the use of mobile technology
- Moderate Salary
- Local Health Insurance
- Daily Lunch
- Intensive training and professional development opportunities
- Provision of requisite resources for the delivery of a high-quality client end support
How to Apply for Farmerline Ghana Recruitment
Interested persons for each of the positions above, should click HERE to apply.