Job Advertisement at Safari Valley Resort
POSITION: Front of House Office Manager
Company Profile
Safari Valley Eco Resort is Ghana’s inaugural luxury eco-park resort, situated on a 250-acre site in the vibrant, tropical valley of the Okere district in the Eastern region, enveloped by stunning natural scenery, diverse wildlife, beautiful plant life, and pristine natural landscapes. Safari Valley Eco Resort is an equal opportunity employer that practices affirmative action, with more than 700 direct and indirect employees.
WHAT WE OFFER:
During your employment at Safari Valley Resort, you will receive an appealing and competitive salary and benefits package. You will be in the company of exceptionally skilled leaders and teams, individuals you can take pride in collaborating with. We also focus on training and developing our teams, allowing you to keep advancing and enhancing your abilities through tailored career plans.
ROLE OVERVIEW:
The Front of House Manager represents our brand and will oversee the efficient management of all components of the Front of House operations, including but not limited to guest welcoming, cabin reservations, call center, day visitor agents, and public relations. All aimed at delivering a top-notch premium service for our valued clients.
DUTIES & RESPONSIBILITIES:
- Facilitate a quicker, efficient, and polite check-in and check-out process for newly arriving and departing guests.
- Guarantee the preparation of budgets, precise financial reporting, and management of inventory concerning front office activities.
- Guarantee the prompt addressing of all types of guest questions and issues through both phone and online channels.
- Accountable for overseeing front office personnel, which encompasses training, scheduling, and assessing performance.
- Provide reliable and outstanding customer service to all guests by offering general assistance to visitors and serving as the initial point of contact for internal and external clients.
- Collaborate with other essential stakeholders and departments to guarantee an uninterrupted guest experience.
- Guarantee the rigorous oversight and execution of all front office SOPs as necessary.
- Create daily, weekly, and monthly reports for presentation to the General Manager.
Requisite Qualifications and Experience
- At least five (5) years of experience in Front Office Operations or a comparable position.
- Bachelor’s degree in Management, Business Administration, or a similar area.
- Detail-oriented with outstanding problem-solving abilities.
- Available to work various shifts, including weekends and holidays.
- Robust leadership and organizational abilities, along with superb communication and interpersonal skills.
- Expertise in the Microsoft Office suite and any popular front office management application.
- Capable of juggling multiple tasks and functioning effectively in high-pressure situations.
How to Apply for this Job at Safari Valley Resort
All prospective candidates are encouraged to send their CV, credentials, and cover letter to the address listed below:
The Human Resources Manager
Safari Valley Eco Resort
Dawu, Okere Area
Email Address: safarivalleyhr@gmail.com
NB: When submitting your application via email, please include “FOH” in the subject line.
Submission Due Date: 13th June, 2025.
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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