Latest Job Posting at RecTrain Services Limited
POSITION: Head of Operations
Job Description
Our client, who specializes in serviced offices, serviced apartments, interior design, and property management, is looking to hire an experienced Head of Operations to join their team. Reporting to the CEO, you will be in charge of managing property operations, guest services, staff supervision, budget optimization, and strategic planning to ensure efficiency, profitability, and high service standards.
Responsibilities
- Overseeing the daily operations of short-term rental homes, assuring cleanliness, maintenance, and visitor readiness.
- Handle guest queries, manage bookings, and ensure seamless check-ins and check-outs while swiftly addressing complaints to preserve customer satisfaction.
- Collaborate with property owners, contractors, and service providers to oversee maintenance, repairs, and upgrades.
- Monitor and manage basic supply inventory, such as linens, toiletries, and cleaning goods.
- Train, supervise, and motivate the housekeeping, maintenance, and customer service personnel.
- Plan and manage operational budgets to achieve cost-effectiveness and profitability.
- Create and enforce quality control methods to maintain excellent service levels.
- Ensure that all properties meet health, safety, and legal requirements.
- Create reports on occupancy rates, visitor feedback, and operational information to help guide decision-making and company initiatives.
- Lead unique projects, such as onboarding new properties, and help develop growth strategies, cost-cutting efforts, and process improvements.
Requirements
- Must hold a Bachelor’s degree in Business Administration, Management, or a similar profession.
- Must have a minimum of three (3) years of operations management experience, particularly in the real estate or hospitality industries.
- Proficient with property management software, Microsoft Office Suite, and online booking systems.
- Proven ability to manage teams.
- Strong organization and multitasking skills.
- Ability to work independently with minimal supervision.
- Must have excellent interpersonal and communication skills (verbal and written).
- Capable of problem-solving and paying close attention to detail.
How to Apply for this Job Posting at RecTrain Services Limited
Closing Date: December 17, 2024
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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