Job Opening at Concentrix Limited Company
POSITION: Night Shift Customer Advisors
Why Join Us?
If you enjoy going above and above in everything you do, Concentrix is the place for you. You will grow with us in a people-focused company that seeks to make every day enjoyable. We are searching for Night Shift Customer Advisors to join our interesting projects in Accra, which include prominent companies in IT, finance, travel, fashion, healthcare, and other areas.
Your management and team will provide you with ongoing training and guidance. You’ll be able to master new techniques, improve your language and communication skills, and operate in a digital environment using some of the most innovative technology on the market.
What you will learn with us will help you become an important member of our team or any other team.
What You’ll Experience at Concentrix
As a Night Shift Customer Advisor on our team, you would:
- Review consumer requests and expectations, then reply based on their requirements and situations.
- Manage multichannel interactions (e.g., phone, email, social media, or chat) to maintain a consistent customer experience.
- Improve your digital skills and learn how to use software solutions that enhance people’s lives.
- Contribute to increasing brand engagement for our clients.
- Grow with the team and share your achievements.
Who would we like to have on our team?
We want to meet people from all walks of life who are interested in learning and exploring new things. Your inherent ability to serve people and go above and beyond for our customers would complement what we do at Concentrix.
We’ll be an Excellent-fit if:
- Are native or competent in English?
- Hold a High School Diploma (WASSCE) or better.
- Focus on proactivity, self-motivation, and a solution-oriented mindset within a team.
- Share our values: commitment, unity, integrity, recognition, and WOW.
It would be great if you:
- Have previous experience in customer service
- Know how to work with help desk systems.
Do not meet every single requirement? Concentrix is committed to establishing a diverse, inclusive, and authentic workplace where employees may learn and grow professionally. If you believe you do not meet all the qualifications listed in the job description, we encourage you to apply nevertheless. We will try our best to match you with the proper employment, whether it is now or in the future.
What we provide you:
- We are developing in Accra, and so will you! We encourage you to invest time in our career development program and specialized courses so that you can advance your career.
- Interactive onboarding and training sessions with foreign colleagues from around the world.
- Competitive pay that aligns with industry standards.
- A quick-paced environment with a global network of leaders, disruptors, and doers.
- In a start-up atmosphere, we value open communication and feedback.
- Brand new, stunning office space in the heart of Accra
- Friendly and down-to-earth culture, with enjoyable team-building activities.
Who we are
Concentrix is a multinational BPO company established in the United States that has a global influence and footprint. This is an exciting time for us because we are growing into Africa, with our first offices in Ghana opening in 2022. We concentrate on providing unique client experiences and designing business solutions that are tailored to each firm. We increase the value of the most creative brands by integrating intelligence and emotion, making business more personal.
How to Apply for this Job at Concentrix Limited Company
Closing Date: November 22, 2024
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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