Latest Employment Opportunity at M-KOPA
POSITION: Telesales Representatives – Outbound
We’ve served over 3 million customers, unlocking $1 billion in cumulative credit for Africa’s unbanked, and have been named by the Financial Times as one of Africa’s fastest-growing firms twice (2022 and 2023), as well as one of the 100 most influential companies in the world in 2023. M-KOPA empowers its employees to take ownership of their careers through a variety of development programs, coaching partnerships, and on-the-job training. We prioritize well-being, welcome flexibility, and support individuals’ journeys through family-friendly policies. Join us in determining the future of M-KOPA as we grow together.
Job Purpose
As a telesales person, you will contact new and existing customers to provide product information using scripts and meet conversion goals. You will assure call quality, adhere to conversation time criteria, and keep precise records for optimal customer interactions.
Main Responsibilities
- Telesales: Calling potential or existing clients to advise them about a product utilizing scripts.
- Conversation objectives: Ensure that the given campaign meets its conversion rate target.
- Quality objectives: To ensure that the quality of calls meets established quality standards.
- Talk time goals: Meet expected talk time criteria to maximize productivity.
- Keep a log of all customer interactions and take notes on useful information.
Experience, Skills, Competencies, and Education Required.
- A degree, certificate, or certification, as well as expertise in the BPO or sales business and call centers, will be advantageous.
- Good understanding of necessary computer programs (e.g., Microsoft Excel).
- Excellent persuasion and convincing abilities, as well as a focus on results and self-motivation.
- Excellent work ethic and integrity.
- Excellent verbal and written communication skills, as well as listening skills
What is in it for you?
- Good compensation. Package commissions
- Prospects for expansion
- Learning & Development
- Medical Insurance
How to Apply for this Employment Opportunity at M-KOPA
Closing Date: May 30, 2024
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