April 10th, 2021 at 08:17 pm
- Company: MTN Ghana
- Location: Ghana
- State: Accra
- Job type: Full-Time
Job category: Engineering Jobs in Ghana
Job Description
Education
Minimum of BSc Degree in Computer Engineering/Science, Electrical/Electronic engineering, Marketing or related fields
Experience
Minimum of 2 years’ proven work experience handling customer issues
Training
- Customer Management, Marketing
- Basic ICT troubleshooting skills
- Customer Value Management
Knowledge & Technical Competencies:
- Basic data analytics
- In depth knowledge of the market and industry
- Understanding of technology and services
- Knowledge of standard office practices and procedures
- Strong knowledge in Management of Customers
- Cloud and digital services
Skills/physical competencies:
- Customer service
- Problem solving
- Documentation skills
- Phone skills
- Listening skills
- Conflict Resolution
- Analyzing information
- Multi-tasking
- Team Work
- Client Focus
- Creativity and Innovation
- Negotiation Skills
HOW TO APPLY
CLICK HERE TO READ MORE AND APPLY
Closing Date : 14 April. 2021