Super Lovek Ventures invites job application for immediate employment

About the job

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

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• Customer Service Representative Responsibilities:

  Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

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Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• At least 1 year of Experience working with customer support.

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HOW TO APPLY

Interested applicants should send their CVs to hrsuperlovek@gmail.com

APPLICATION CLOSING DATE

Closing Date: That is 4th March 2022

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