October 11th, 2021 at 11:36 am
Job description
ROLE
To receive and handle all customer inquires presented and provide the necessary support required in relation to M-KOPA customer account or product(s) so as to achieve overall positive customer satisfaction.
RESPONSIBILITIES
- House Keeping– Cleaning the shop and following 5s standards to keep the shop neat.
- Customer Service– Log and resolve all customer issues and assist customers in their inquiry
- Stock Management; Physical and system stock receipt and issuance; and stock taking
- Branding: Ensure that all posters, demos, and marketing materials are visible; and present themselves diligently as the face of M-KOPA
- Safety: Ensure all COVID guidelines are adhered to in the shop this includes but is not limited to temperature checks, sanitize hands.
EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED
- At least 1-year experience in customer care, preferably in a phone selling company.
- Front office management is an added advantage
- Basic excel knowledge
- College diploma in any field or tertiary training in customer service
About M-KOPA
At M-KOPA, our aim is to increase access to life-improving technologies at huge scale. We do this through an innovative credit model – pay-as-you-go asset financing – of which M-KOPA was an early global pioneer.
With offices in Nairobi, Kampala, Lagos, and London, M-KOPA serves over 1 million low-income households in Sub-Saharan Africa.
Since its commercial launch in 2012, M-KOPA has made its name in off-grid solar power, providing customers with solar panels and solar-powered lights, televisions, radios, fridges, and more – this is often our customers’ first access to electricity.
M-KOPA’s affordable credit model can also be applied to assets beyond off-grid solar power, and in 2019, we began providing credit for smartphones, which enables our customers to move from feature phones to smartphones and improve their connectivity, communication, and information access.
Today, smartphone financing is a rapidly growing business line – with enormous opportunities for innovation and increasing our customer impact.
M-KOPA currently employs over 1,000 full-time staff across its operating countries. We value progress, innovation, pragmatism, collaboration, and – most of all – our customers.
We have been well recognised for our pioneering business model and scale.